Colby Green
Inman,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Store Manager in Training
T-Mobile
09.2021 - 10.2023
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
- Conducted regular competitor analysis to identify market trends and opportunities for competitive advantage.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Developed targeted marketing campaigns that effectively communicated the brand message and attracted new customers into the store.
- Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
- Enhanced visual merchandising displays using creative design techniques that captured customer attention and showcased featured products.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Raised property accuracy and accountability by creating new automated tracking method.
Store Manager
Cricket Wireless
10.2020 - 09.2021
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
Manager
El Chile Rojo
01.2014 - 05.2018
- Responsible for the satisfaction of customers and providing excellent customer service.
- Responsible for cashing handling, totaling purchases, and processing payments.
- Hiring new employees
- Training
- Order supplies
- Managing restaurant finances including staff payroll all expenditures, and regular revenue Creating reports with financial metrics
Education
High School Diploma -
Landrum High School
Landrum, SC05.2018
Skills
- Promotional Events
- Sales Analysis
- Brand Awareness
- Merchandise Planning
- Operational Efficiency
- Store Operations
- Employee Scheduling
- Vendor relations
- Customer retention
- Loss prevention
- Conflict resolution
- Team building
- Sales techniques
- Problem-solving abilities
- Marketing strategies
- Sales forecasting
- Staff training
- Cash handling
- Product knowledge
- Attention to detail
- Time management
- Interpersonal skills
- Market research
- Customer service
- Goal setting
- Store Maintenance
- Health and Safety
- Sales Tracking
- Employee Development
- Schedule Management
- Direct Sales
Timeline
Store Manager in Training
T-Mobile
09.2021 - 10.2023
Store Manager
Cricket Wireless
10.2020 - 09.2021
Manager
El Chile Rojo
01.2014 - 05.2018
High School Diploma -
Landrum High School
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