Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colby Hancock

PIMA,AZ

Summary

Versatile and reliable, with a proven track record at United Rentals for enhancing equipment management and customer satisfaction. Excelled in multitasking and problem-solving, significantly improving workflow efficiency. Demonstrated adaptability and strong organizational skills, achieving a notable increase in productivity.

Overview

4
4
years of professional experience

Work History

Equipment Associate/ Inside Sales Representative

United Rentals
01.2024 - Current
  • Performed daily equipment checks by recharging batteries and lubricating equipment parts.
  • Removed machine attachments and waste material from machines.
  • Played a key role in the successful completion of projects by ensuring all necessary tools and equipment were readily available.
  • Assisted colleagues with troubleshooting technical issues, fostering a collaborative work environment.
  • Coordinated with team members for efficient scheduling of equipment use, eliminating conflicts and promoting smooth workflows.
  • Increased workplace safety by conducting thorough inspections of all tools and machinery on a regular basis.
  • Demonstrated commitment to continuous learning through attendance at industry conferences, workshops, and seminars related to the latest trends in equipment technology.
  • Moved goods packed on pallets or in crates around storage facility.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Streamlined equipment inventory management, resulting in reduced downtime and increased productivity.
  • Provided exceptional customer service by addressing user inquiries promptly and professionally, resulting in higher satisfaction levels.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Laborer

Duralign Solutions
06.2023 - 10.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.

Cashier/ Customer Service Rep/ Janitor

Walamrt
03.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.

Customer Service Representative

Big 5 Sporting Goods
11.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

Walamrt
05.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cook

Sonic
10.2020 - 05.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

Certificate of Technical Studies - Automotive Technician

Eastern Arizona College
Thatcher, AZ
05-2023

Skills

  • Loading and unloading
  • Shipping and receiving
  • Assembly line experience
  • After-sales support
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Organization
  • Adaptability

Timeline

Equipment Associate/ Inside Sales Representative

United Rentals
01.2024 - Current

Laborer

Duralign Solutions
06.2023 - 10.2023

Cashier/ Customer Service Rep/ Janitor

Walamrt
03.2023 - 06.2023

Customer Service Representative

Big 5 Sporting Goods
11.2022 - 02.2023

Cashier

Walamrt
05.2021 - 01.2022

Cook

Sonic
10.2020 - 05.2021

Certificate of Technical Studies - Automotive Technician

Eastern Arizona College

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Colby Hancock