Colby Hinchy
Holliston,MA
Summary
Motivated IT professional and Cybersecurity major with experience in technical support and endpoint security. Skilled in troubleshooting Windows, macOS, and Microsoft 365 environments. Utilizing services such as ServiceNow, CrowdStrike, and Entra ID. Eager to expand my expertise in cybersecurity and contribute to an organization’s success.
Overview
4
4
Certification
Work History
IT Service Desk Analyst
BILH
08.2025 - 10.2025
- Troubleshoot Windows 10/11, macOS, Microsoft 365, Citrix, Epic, and mobile device issues
- Assist with DUO enrollment for EPCS access and ID.me verification to ensure secure account changes
- Supported the maintenance of Active Directory by troubleshooting and correcting GPO issues and updating OU configurations as needed
- Helped remediate IAM related problems, applying least privilege principles to minimize security risk
- Utilize CrowdStrike Falcon and Microsoft Defender to scan and remediate potential malware threats
IT Support Specialist
Vizgen
12.2024 - 07.2025
- Troubleshoot issues related to Microsoft 365, hardware, software, and network connectivity
- Contributed technical assistance during the Arctic Wolf MDR solution rollout, focusing on the configuration of endpoints and network devices for accurate telemetry transmission
- Usage of JIRA ticketing system
- Installation of Datto RMM to enable remote monitoring, patch management, and support automation for endpoint devices
Education
Bachelor of Science - Cloud and Network Engineering
Western Governors University
12-2026
Associate of Science - Cybersecurity
Massbay Community College
Wellesley, MA05-2026
Skills
- SIEM: Splunk, Sentinel
- Vulnerability Scanning: Nessus, OpenVAS
- Networking: IPsec, DNS, DHCP, VPN, VLAN
- ITSM tools: ServiceNow, Jira
- Security Software Tools: Wireshark, Nmap
- EDR
- System monitoring
- Remote support
- Security awareness
Accomplishments
- Integration of Active Directory with Okta.
Automated user provisioning and de-provisioning based on AD group memberships using Okta integration with Active Directory
Streamlined onboarding/offboarding processes
- Azure Honeypot
Deployed an Azure honeypot virtual machine to log malicious activity. Configured Azure Log Analytics Workspace and Azure Sentinel (SIEM) to collect and analyze security events.
Certification
- CompTIA CySA+
- CompTIA Security+
- Az-900
- CompTIA A+