Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Colby Kitchel

Colby Kitchel

Phoenix,AZ

Summary

Results-oriented Regional Property Manager with a proven track record of driving occupancy rates and rental income growth. Skilled in developing and implementing comprehensive property management strategies, establishing strong relationships with local housing agencies, and improving tenant satisfaction scores. Adept in Luxury Lease Ups, Build to Rent and Renovation/Value Add communities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Regional Property Manager - West Coast

D.R. Horton
Phoenix, AZ
10.2022 - Current
  • Oversee operations of Multi-Family and Build to Rent Assets across NV, UT, AZ, CO
  • Work in collaboration with Development, Construction & Asset Management to successfully launch and sell each community
  • Develop the annual budgets for all properties comprising the assigned portfolio, and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, Division, and other stakeholders to address and resolve gaps in the financial performance of the portfolio
  • Oversee and Develop Lease-Up Communities from pre-leasing to Stabilization/Sale of Community
  • Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results
  • Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
  • Review, analyze, and interpret market data to identify emerging trends that may impact the performance of the portfolio, and works with the teams and stakeholders to develop and implement market plans that drive occupancy and revenue growth
  • Ensures that the appearance and physical aspects of the properties meet the Company's established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.

Regional Property Manager

Greystar
Phoenix, AZ
03.2020 - 11.2022
  • Oversee both Lease Up & Stabilized assets in Northern & Central AZ
  • Develops the annual budgets for the properties comprising the assigned portfolio, and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio
  • Oversee and Develop Lease-Up Communities from pre-leasing to stabilization
  • Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results
  • Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
  • Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth
  • Ensures that the appearance and physical aspects of the properties meet the Company's and owner's established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.

Community Manager

BH Management Services, LLC
Phoenix, Arizona
01.2019 - 03.2020
  • Experience in takeover of property and ownership sale
  • Manage and direct exterior renovation projects of property
  • Manage full and partial renovations of apartment homes with internal and external construction team
  • Takes appropriate action to establish property compliance with safety, industry and state/city/federal regulations to ensure safe and stable operation of the property at all times
  • Gather, analyze and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve the property's occupancy and revenue goals
  • Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc
  • To be able to give up to date and proper information as requested to management and ownership
  • Develops resident retention by communicating and responding to residents in a timely manner and taking necessary action to address service issues
  • Monitors resident satisfaction in person and through follow-up calls to ensure a positive living experience
  • Ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed
  • Ensures all payables and Purchase Orders for the asset are processed timely and accurately
  • Prepares related weekly/monthly property operational and financial reports to include, but not limited to: petty cash, variance, leasing, renewal, financial
  • Reviews monthly income and expense reports and reports on any variance from budget to management and ownership.

Customer Onboarding & Retention - Team Lead

Progress Residential
Scottsdale, AZ
02.2017 - 01.2019
  • Manages team responsible for effectively communicating renewal offer, rental qualification criteria, application and renewal process steps, and application status with potential applicants in a timely and professional manner
  • Manages team responsible for coordinating the timely completion of all lease applications and renewal offers
  • Manages team responsible for all input into property management software, including but not limited to prospect, traffic, applications, leases, and move-ins
  • Responsible for regular review, and creation as needed, of policies and procedures relating to centralized property management operations
  • Responsible for regular review and analysis of all centralized property management functions to ensure processes are integrated and streamlined as to minimize variance from company policies and procedures
  • Responsible for training, measuring and maintaining a high degree of customer service and competency level in any resident or market peer interactions, whether over the phone or email, through formal written communication or in person
  • Coordinates and participates with Director on hiring, training and auditing team to ensure established company procedures and processes are followed
  • Provides Director feedback on areas of concern, recommended process improvements and policy changes
  • Places an emphasis on procedures, workflow analysis, administration and organizational skills
  • Continually develops team and ensure maximum efficiency of all processes
  • Supervision of team, set goals and holds people accountable for result
  • Coordinates activities to maximize the efficiency of all processes
  • Develops team and is focused on succession plan within group
  • Ensures that employees all have goals and receive regular feedback on their performance
  • Coordinates with Director on performance management of personnel including, reviews, corrective action, mentoring, development plans and performance reviews with goal feedback.

Assistant Manager

Camden Property Trust
Chandler, Arizona
10.2014 - 01.2017
  • Successfully assisted in 3 lease ups and obtained occupancy goal within timeframe set by lender
  • Completed final move-out walk-throughs for tenants
  • Carefully screened applicants for tenancy
  • Verified that all customer complaints were handled promptly and appropriately
  • Maximized rental income while minimizing expenses through effective planning and control
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Trained and motivated leasing staff during bi-monthly trainings
  • Communicated effectively with owners, residents and on-site associates
  • Maintained a sufficient number of units so that they were market-ready at all times
  • Followed up on delinquent tenants and coordinated collection procedures
  • Evaluated and recommended changes in rental pricing strategies
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Scheduled contractors for maintenance issues
  • Handled disciplinary actions, performance appraisals and terminations
  • Managed a community of nearly 402 apartment homes
  • Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services
  • Audited files and reported any issues requiring follow-up.

Leasing Consultant

MAA
Greensboro, NC
07.2012 - 10.2014
  • Secured an average of 10 rental agreements per month
  • Verified that all customer complaints were handled promptly and appropriately
  • Manage sales process from start to finish to achieve sales goals
  • Demonstrate strong sales skills to both internal and external customers
  • Provide first line of customer contact in a timely and accurate manner
  • Manage all sales leads via telephone, walk in traffic and internet leads
  • Qualify potential residents & verify application
  • Responsible for maintaining all paperwork and lease files
  • Assist in monitoring renewals and distribute and follow-up on renewal notices
  • Reach out weekly for Market Survey and input into Yieldstar
  • Monitor and post on social media sites such as Twitter, Facebook & Active Building
  • Responsible for daily office opening and closing.

Education

Associate of Applied Science - Accounting Technology

YieldstarDeVry University

Skills

  • Contract Negotiation
  • Asset Management
  • Sales management
  • Team recruitment
  • Property Operations
  • Financial Oversight
  • Client Relations
  • Personnel Management
  • Yardi, Entrada, Onesite
  • Organizational Skills
  • Budget Preparation

Certification

  • AZ Real Estate License
  • AZ Notary Public

Accomplishments

  • 2020 Operational Excellence Award
  • Top 1% Ora Property 2021 - Cityscape Residences
  • 2021 AMA Finalist Community Manager of the Year

Timeline

Regional Property Manager - West Coast

D.R. Horton
10.2022 - Current

Regional Property Manager

Greystar
03.2020 - 11.2022

Community Manager

BH Management Services, LLC
01.2019 - 03.2020

Customer Onboarding & Retention - Team Lead

Progress Residential
02.2017 - 01.2019

Assistant Manager

Camden Property Trust
10.2014 - 01.2017

Leasing Consultant

MAA
07.2012 - 10.2014

Associate of Applied Science - Accounting Technology

YieldstarDeVry University

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Colby Kitchel