Colby Maxwell
Vidor
Summary
Results-driven employee that brings outstanding analytical, multitasking and time management abilities. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Laborer
MK Construction
Vidor
01.2022 - Current
- Maintain clean, safe working environment by removing waste from job site prior to shift completion.
- Utilize two-way radios and hand signals to coordinate communication between equipment operators.
- Manual labor to help complete company projects
- Understanding of how to operate and maintain job site equipment safely and for maximum productivity.
- Use shovels and other equipment to dig, spread and level dirt and gravel in preparation for pipe to be laid.
- Assist Site Purchaser with creating data spreadsheets, documents and with basic IT support.
- Assist drillers in completing project in timely manner.
- Meet company and OSHA safety guidelines for work site operations to minimize worker risk.
IT Support Analyst
STI Group
Bridge City
07.2021 - 12.2021
- Assisted users with downloading firmware updates and setting up antivirus software.
- Handled password resets, software updates and other issues promptly, escalating critical problems to appropriate resources.
- Set up, installed and configured servers, equipment and workstations.
- Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.
- Regularly maintained, updated and upgraded software and hardware to maximize uptime.
- Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
- Backed up data to prepare for disaster recovery and allow for data restoration.
Computer Repair Technician
Vidor Independent School District
Vidor
03.2020 - 07.2021
- Checked in computers and performed diagnostics for repair.
- Performed inventories on computers and computer repair equipment.
- Updated or installed software for staff to ensure computer efficiency.
- Configured new employee work stations consisting of hardware, software and peripheral devices.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Researched and identified problems with computers and advised staff on plans of action.
Consultant Agent
Geek Squad City
Beaumont
05.2019 - 03.2020
- Provided service to store customers in service department and checked in equipment brought in.
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions
- Provided positive, timely engagements with customers during the check-in and check-out process.
- Responded to and resolved troubleshooting inquiries for hardware and software problems.
- Monitored queues and providing accurate status updates to customers.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for clients
Laborer
MPG Pipeline Contractors LLC.
Houston
01.2017 - 10.2017
- Manual labor to help complete company projects
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables
- Used radios and hand signals to coordinate communication between Equipment operators and ground workers
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Demonstrated best safety practices working at heights and lifting various objects.
Education
Technical Diploma - Computer Technician Specialist
Central Louisiana Technical Community College - Alexandria
Alexandria, LA05.2019
Skills
- Hand and Power Tool Operation
- Worksite Safety and Maintenance
- Job Site Cleanup
- Basic Carpentry
- System Upgrades
- Troubleshooting
- Preventive Maintenance
- Operating System Testing
- Data Backup and Retrieval
- Support Ticketing Systems
- Hardware and Software Installation
- Punctual and Dependable
- Customer Service
- Problem-Solving
- Time Management
Certification
- ISTC- Basic Plus and Confined Spaces
- NCCER- Basic Rigger Certified
- Valid Drivers License
Timeline
Laborer
MK Construction
01.2022 - Current
IT Support Analyst
STI Group
07.2021 - 12.2021
Computer Repair Technician
Vidor Independent School District
03.2020 - 07.2021
Consultant Agent
Geek Squad City
05.2019 - 03.2020
Laborer
MPG Pipeline Contractors LLC.
01.2017 - 10.2017
Technical Diploma - Computer Technician Specialist
Central Louisiana Technical Community College - Alexandria