Colby Nickerson

- Delivered exceptional customer service which could be up to three hours per table. Ensured proper coursing and firing of said courses to ensure meal times were kept within reservation time limits. Knew an extensive and revolving wine list which also included various liquors and cocktails. Attended classes and presentations on days off to learn more about company partnered alcoholic beverage brands to bolster drink knowledge. Required comprehensive menu knowledge to account for any and all dietary restrictions of guests.

- Served a variety of customers in parties of up to thirty people. Ensured their satisfaction and exceeded expectations. Lead server/closer for two and a half years and was responsible for the facilitation of closing duties for up to twenty servers at a time. Other duties included preparing beverages and appetizers, having menu knowledge to account for customer dietary preferences and allergies, cleaning the FOH, and expo duties.

- Provided technical support for end-users resolving internet, hardware, and software issues via phone and in person. Troubleshot and repaired printers, desktops, and various clinic technologies. Assisted senior technicians in assembling servers and setting up network infrastructure.

- Taught English to students aged 5-15 in a foreign country using a variety of techniques and technologies. Developed and implemented lesson plans as well as presentations. Was an ambassador for my country. Familiarized and immersed myself in Korean culture.

- Consistently provided exemplary customer service which could be up to four hours per customer. Reviewed customer accounts and found solutions to match their needs via the phone or face to face. Conducted sales transactions involving upselling cell phones, services, accessories, and other technologies.