Colby Norwood

• Increased sales revenue by streamlining sales operations processes and implementing effective strategies.
• Developed SOP and checklist for quoting, order processing, and order management.
• Coordinated and managed partner and vendor relationships
• Developed and managed bidding processes. (Most recent bid won was $442,000 Clinton Security Camera, Fresno Unified School District).
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
• Managed inside sales ensuring consistent performance and achievement of targets.
• Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
• Managed largest accounts in Bakersfield City School District and Kern High School District.

As Sales Enablement Manager I lead both Marketing and Business Development Teams to produce, highly qualified lead opportunities for Sr. Account Managers. Reporting directly to the President of Datalink Networks.

• Sourced and assisted in development of RFP response for U of A, Fayetteville
• Recruited, interviewed and hired employees, growing Marketing's internal resources from 1 to 5 and Business Development team from 1 to 5
• Managed accounts to retain existing relationships and grow share of business.
• Development of overall marketing strategy leading to growth of Datalink Networks from 2 location to 8 offices nationwide
• Implemented sales training schedules and assisted in developing pre-sales, sales, and post sales processes for Datalink.
• Assisted in growth of account management team from 4 to 7 with two of three being promoted from my team after starting with very limited sales experience
• Managed and held weekly forecast and pipeline meetings business development reps and account manager
• Planned, Coordinated, and hosted events with strategic partners utilizing MDF
• Developed marketing budget and marketing plan for Datalink Networks
• Managed addition of 4 core strategic partners

As Sales Enablement Manager I am measured on the following KPIs:

• Total Number of Qualified Existing Client - New Project/Contract Opportunities
• Total Number of Qualified New Clients Project/Contract Opportunities
• Percentage Increase in Datalink Networks Total Account Size
• Percentage Increase in Datalink Networks Total Revenue

• Wrote and built intake scripts per law firm specifications
• Provided creative insight on ease of use for agents and improve call flow.
• Worked closely with programmers to review web rendering for error

• Began with Elite as lead generator and Jr. Business Analyst responsible for setting appointment from outbound cold calls.
• After 6 months I received promotion to Full time Closer/Sr. Analyst position.
• Assisted Senior Vp and Co-Owner in structuring new guidelines for new employees training.
• Developed long term digital media strategy utilizing analytical data.
• After 2 years of work with Elite elevated into Director of Sales role with intent of improving Elite's cost per acquisition.
• Innovated new procedure to improve retention rate based on scheduled meetings clients based on Investment with company.
• Monitored analytical data for KPI's and implemented new marketing strategy's monthly.