Colby Ormond
STOUGHTON,MA
Summary
Dynamic retail operations leader with a strong track record in project management and inventory supply. Expertise in building high-performing teams, enhancing operational efficiency, and maximizing profitability through strategic process optimization. Renowned for implementing effective SOPs across multiple locations and cultivating enduring customer relationships.
Overview
11
11
years of professional experience
Work History
Chief Executive Merchant
Floor & Decor
Bellingham, MA
07.2022 - 01.2025
- Directed store initiatives to consistently achieve and outperform projected revenue and operational benchmarks.
- Coordinated annual inventory at multiple store locations, achieving favorable P&L results.
- Designed product assortments and streamlined merchandise flow to boost customer engagement and drive sales.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Support District Operations Managers in revising SOPs and best practices.
- Ensured store staffing with maximum scheduling coverage during peak traffic periods.
- Ensured superior supervision and skill enhancement for management and sales staff.
- Maintain and surpass brand standards, consistency, and presentation targets.
- Resolved customer inquiries and complaints requiring management-level escalation.
Operations Manager
Floor & Decor
Nashua, NH
08.2020 - 07.2022
- Exhibited expertise in analyzing profit and loss statements to pinpoint improvement areas.
- Managed daily operations of specialty retail store with a focus on efficient workflow.
- Maintain inventory integrity by supervising the cycle count and inventory counting processes.
- Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary.
- Coordinate facility management to guarantee the safety and security of customers and employees.
- Monitored compliance with Standard Operating Procedures and Safety Guidelines across store operations.
Warehouse Supervisor
Floor & Decor
Avon, MA
03.2019 - 08.2020
- Managed daily schedules of warehouse workers, ensuring cost-effective and efficient operations.
- Managed customer load-out processes while ensuring adherence to safety protocols.
- Managed warehouse safety programs ensuring compliance with OSHA standards and regulations.
- Ensure all associates are trained and following all standard operating procedures.
- Implemented progressive disciplinary measures, including counseling and issuing oral and written warnings.
- Resolve discrepancies with shipping, invoices, packing slips, and receiver reports.
Pro Services Manager
Floor & Decor
Avon, MA
04.2018 - 03.2019
- Guided PRO Services team in boosting sales growth and profitability through strategic marketing and sales presentations.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Collaborated with company and location management to devise innovative pricing strategies.
- Participate in trade associations, trade shows and assists in other promotional efforts
- Monitored project timelines to guarantee on-time delivery of materials.
- Interpreted blueprints for accurate square footage requirements of materials.
Operations Manager (MA,NH,RI)
Empire Today
Stoughton, MA
01.2017 - 03.2018
- Responsible for managing and coordinating the day-to-day general office operations for the New England market; including but not limited to verification of certificates of completion for flooring installation and payment of sub-contractors.
- Ensure materials are ordered in proper quantities for installation of carpet and hard surface materials.
- Developed and managed office procedures to optimize expense control.
Customer Service Supervisor
Empire Today
Stoughton, MA
01.2016 - 01.2017
- Communicate with customers to check on installations and make arrangements to get installation problems fixed
- Order materials needed to fix installation issues and schedule all appointments with customers
- Review, monitor, and track Service Request report for assignment and resolution on a daily and weekly basis
- Oversee department to ensure that customer satisfaction is being met
- Work with Installers and sales reps to ensure a proper installation the first time
Office Manager
Bob Rogers Roofing
Holliston, MA
01.2014 - 01.2016
- Scheduling estimate appointments.
- Prepare and file permit applications.
- Prepare contracts.
- Accounts payable and receivable for all aspects of company operations.
- Oversee all aspects of project management.
Skills
- Salesforce
- Office 365
- Power BI
- Workday
- Zebra inventory
- MMS
- Operations
- SOP development and implementation
- Inventory management
- Financial analysis
- Visual merchandising
- P&L management
- Project management
Timeline
Chief Executive Merchant
Floor & Decor
07.2022 - 01.2025
Operations Manager
Floor & Decor
08.2020 - 07.2022
Warehouse Supervisor
Floor & Decor
03.2019 - 08.2020
Pro Services Manager
Floor & Decor
04.2018 - 03.2019
Operations Manager (MA,NH,RI)
Empire Today
01.2017 - 03.2018
Customer Service Supervisor
Empire Today
01.2016 - 01.2017
Office Manager
Bob Rogers Roofing
01.2014 - 01.2016
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