Colby Peck
Redwood City,CA
Summary
Developed strong communication and organizational skills in fast-paced environments. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently, seeking to transition into a new field, leveraging the ability to deliver exceptional service and create positive experiences.
Overview
7
7
years of professional experience
Work History
Concierge
Sound Union
09.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maintained detailed records of guest preferences to personalize future visits.
- Managed and maintained inventory ensuring accurate tracking, organization, and availability of supplies
Food Delivery Driver
Goudy's French Cuisine
04.2020 - 12.2023
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Secured food to prevent loss and maintain freshness during transport.
- Planned delivery routes and most efficient methods of distribution.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove as many as 75 miles over four hours and consistently achieved high customer satisfaction ratings.
- Fostered positive working relationships with customers by responding to questions and concerns.
Daycare Worker
Redbarn Daycare
12.2018 - 02.2021
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Monitored entrances and exits to maintain safety and organized environments.
- Taught children to organize toys, wash hands and clean up leading by example.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Managed safety and security of all children under care.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
Cashier
Mountain Mikes - San Carlos
05.2018 - 07.2019
- Counted cash in register drawer at beginning and end of shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers and responded to requests for information.
- Performed cash, card and check transactions for customer purchases.
- Approached every question or concern with calm and level-headed approach to successfully address any need.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Education
Master of Science - Psychology
Palo Alto University
Palo Alto, CA06-2026
Bachelor of Science - Psychology
UC Davis
Davis, California06.2024
High School Diploma -
Woodside High School
Woodside, CA06.2020
Skills
- Customer assistance
- Proficient organization ability
- Effective communicator
- Payment collection
- Team building
- Experienced Leader
Accomplishments
- Working as a Teen Advisor for the mental health awareness nonprofit, Bring Change to Mind, for the 2019-2020 Board year. Representing the entire state of California alongside twenty other teenagers to help the organization promote mental health awareness and provide consumer feedback on resources created. Together with Bring Change to Mind, the Teen Advisors helped launch the series #NoNormal which promotes normalizing mental illness.
- For the 2019-2020 in person school year, acted as the BOSA (Board of Student Affairs) Vice President tasked with running a leadership class, planning school-wide events including Prom, rallies, and sports events. During this time, over 50 hours of community service have been accumulated.
- In Spring 2019, I received the Frederick Douglass and Susan B. Anthony Award for demonstrating commitment for understanding and addressing difficult social issues as well as the George Eastman Young Leaders Award for strong leadership experience at school and in the community while maintaining high grades and having extensive involvement in extracurricular activities.
Hobbies
I love reading, creative writing., playing lacrosse, acting, playing guitar, volunteering for a Bay Area-based mental health organization, organizing events for my school's community, and working with kids! During my time in high school, I have received a college award for my leadership skills, several high honors for my GPA achievements, lead a mental health awareness club, and fostered positive change and overseen an extensive list of student run activities as the BOSA (Board of Student Affairs) Vice President.I have grown up in a large family with four siblings so communication and teamwork are some of my strongest skills! I love helping others and providing a welcoming and supportive environment to everyone I meet.
Timeline
Concierge
Sound Union
09.2024 - Current
Food Delivery Driver
Goudy's French Cuisine
04.2020 - 12.2023
Daycare Worker
Redbarn Daycare
12.2018 - 02.2021
Cashier
Mountain Mikes - San Carlos
05.2018 - 07.2019
Master of Science - Psychology
Palo Alto University
Bachelor of Science - Psychology
UC Davis
High School Diploma -
Woodside High School
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