Colby Pierce
Tewksbury,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
John A Pierce Insurance
04.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Driver, Warehouse Orders
Bay State Tent Rentals
06.2018 - 03.2020
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
Grocery Stocker
Market Basket
12.2016 - 06.2018
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Answered customer questions and provided detailed product information.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
Education
Bachelor of Science - Finance
University of Massachusetts - Lowell
Lowell, MASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Payment Processing
- Spreadsheets
Timeline
Customer Service Representative
John A Pierce Insurance
04.2020 - Current
Driver, Warehouse Orders
Bay State Tent Rentals
06.2018 - 03.2020
Grocery Stocker
Market Basket
12.2016 - 06.2018
Bachelor of Science - Finance
University of Massachusetts - Lowell
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