Colby Prado
Zillah,WA
Summary
Diligent IT excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates and troubleshooting.
Overview
5
5
years of professional experience
Work History
IT Intern
Sundown M Ranch
05.2023 - 06.2023
- Troubleshooting Hardware and Software Issues
- Installing new hardware such as PCs, Camera systems, and POE Injectors
- Managed backup systems for SFTP server
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
Shift Supervisor
Papa Murphy's
09.2018 - Current
- Customer Service
- Supervised a Crew
- Product Management and Development
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Education
Associate of Applied Science - Information technology and communication systems
Perry Technical Institute
Yakima, WA06.2023
Skills
- Copper System Termination
- Fiber Optic Termination
- Power Tools
- Windows 7, 8, 10
- Windows Server
- Linux
- Hypervisors - Hyper-V, Oracle Virtual Box
- RAID storage
- Office 365
- Visio
- TCP, IPV4/IPV6
- DHCP
- DNS
- VLANs, STP,
- Security – Antivirus, SSH
- Cisco Routing, Switching
- Firewalls, VPNs
- Packet Tracer
- Troubleshooting
Timeline
IT Intern
Sundown M Ranch
05.2023 - 06.2023
Shift Supervisor
Papa Murphy's
09.2018 - Current
Associate of Applied Science - Information technology and communication systems
Perry Technical Institute
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