Colby Puckett

Established strong relationships with high-end clients, anticipating needs and surpassing upselling goals.
Demonstrated adaptability in dynamic environments while maintaining compliance and customer satisfaction.
Partnered with kitchen, event, and management teams to consistently meet service performance indicators.

Co-led launch operations of a new brewery, demonstrating initiative and execution in a competitive market.
Trained and mentored team members on service standards, sales techniques, and operational workflows.
Implemented guest engagement strategies that increased customer retention and repeat business.

Promoted from Lead Bartender to General Manager in a high-expectation, membership-only environment.
Oversaw front-of-house operations, including staffing and vendor negotiations.
Cultivated strong relationships with elite members to enhance personalized service.
Drove territory growth in medical sales through high-touch member interactions.
Led a cross-functional team in luxury service settings, emphasizing service excellence.
Coached staff on product knowledge to elevate overall customer experience.

Conducted comprehensive research on impacts of Supplemental Instruction in College Chemistry.

Utilized advanced analytical software to test and analyze data sets with precise documentation.

Presented compelling research findings at American Chemical Society Conference 2023, leading to publication in prestigious academic journals.

Monitored student progress in science subjects to ensure academic success.

Conducted three weekly 50-minute sessions for Organic Chemistry 1, utilizing interactive strategies.

Provided flexible tutoring hours and locations to enhance student achievement.