Colby Ramsey
Union,MO
Summary
Accomplished Regional Branch Supervisor at First Choice Facilities, adept in incidents management and fostering team leadership. Streamlined mulit-state operations and enhanced customer relationships, achieving significant improvements in compliance and service standards. Expert in multi-site management and staff development, I drive operational excellence and profitability through strategic planning and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Regional Branch Supervisor
First Choice Facilities
06.2023 - 01.2025
- Coordinated training programs for new hires and existing employees in order to ensure compliance with company standards.
- Planned work schedules to maintain adequate staffing levels.
- Managed multi-state operations for snow and landscape with seasonal workers, using heavy equipment.
- Effectively ran multi-site operations and safety for the client during the winter months.
- Operated heavy equipment, such as wheel loaders and skid steers, to remove debris, snow, or other equipment from streets, large commercial sites, and work areas.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Created new strategies for improving customer service standards within the organization.
General Manager of Operations
Club Car Wash
11.2020 - 06.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
General Manager of Operations
Club Car Wash
08.2021 - 11.2021
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution
Assistant Manager
Club Car Wash
07.2020 - 11.2020
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Planned and prepared workflow schedules, delegating tasks for 13-member team.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Team Leader Manager
Club Car Wash
01.2020 - 07.2020
- Solved problems, handled escalated issues and mitigated risks.
- Delegated work assignments and prioritized tasks.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
Education
High School Diploma -
Washington High School
05.2019
Skills
- Incidents management
- Management
- Maintenance planning
- Communication improvements
- Customer relationship management
- Team Building/Leadership
- Delegation
- Troubleshooting and problem-solving
- Multi-site operations
- Dedicated
- Staff training and development
- Policies and procedures implementation
- Equipment operator
Certification
OSHA 10
Class E Licenses
Defensive Driving Certificate
Timeline
Regional Branch Supervisor
First Choice Facilities
06.2023 - 01.2025
General Manager of Operations
Club Car Wash
08.2021 - 11.2021
General Manager of Operations
Club Car Wash
11.2020 - 06.2023
Assistant Manager
Club Car Wash
07.2020 - 11.2020
Team Leader Manager
Club Car Wash
01.2020 - 07.2020
High School Diploma -
Washington High School
Similar Profiles
Devan AllenDevan Allen
Labor/operator at First Choice FacilitiesLabor/operator at First Choice Facilities
Denis Rukwaro WaibochiDenis Rukwaro Waibochi
Engineering Attaché at Farmer's Choice Limited(Choice Meat(Halal)Limited)Engineering Attaché at Farmer's Choice Limited(Choice Meat(Halal)Limited)
Angela D. HernandezAngela D. Hernandez
LVN at Dr. 's Choice, Crown, OJax, Smart ChoiceLVN at Dr. 's Choice, Crown, OJax, Smart Choice