Colby Reid
Orlando,FL
Summary
Ambitious hospitality professional with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Restaurant Manager
Orlando World Center Marriott, Mikado
7 2023 - Current
- Implemented revenue generating ideas, surpassing the year-to-date budget by 880k in 2023.
- Oversaw interviewing and hiring process for hourly restaurant staff to ensure quality hires for the success of the restaurant outlets.
- Assisted with monthly P&L statements and provided relevant critiques for senior leadership.
- Processed payroll for multiple outlets with emphasis on accuracy and timely submission.
- Re-enlivened attendance policy and tracking process, reducing call-outs and tardiness.
- Managed and counted liquor and wine inventory each month while adjusting pars to meet business demands.
- Coordinated with meeting planners to execute large contracted events successfully and create repeat business.
- Served on hotel's peer review panel, working with fellow panelists to determine the fairness and consistency of documentations presented to hourly employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
Food and Beverage Operations Voyager
Orlando World Center Marriott
06.2022 - 07.2023
- Completed year-long rotation managing multiple styles of restaurants, including three-meal full service, pool bar, and specialty outlets.
- Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.
- Supervised staffing levels and forecasts in order to meet operational needs and maintain labor productivity.
- Supervised and assisted staff with bartending, food running, hosting, and other daily tasks.
- Encouraged and built mutual trust, respect, and cooperation among team members.
- Created and implemented side work duties checklists and training manuals.
- Attended month-long virtual EMBARK leadership development seminar.
Server
Texas Roadhouse
02.2021 - 05.2022
- Served lunch and dinner to 50-100 customers per shift at a national chain restaurant.
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.
- Greeted new and returning customers with warmth and developed relationships to result in customer loyalty.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding to COVID-19 outbreak to ensure both employee safety and customer satisfaction..
Front Office Intern
Cedar Point: Hotel Breakers
05.2021 - 08.2021
- Successfully learned and managed all rooms operations areas in a 669 room hotel, including housekeeping and front office duties.
- Provided information to all guests on property offerings, ensuring all guests were well equipped for their stays.
- Generated upsells on theme park and festival tickets by providing situation-relevant information to ensure the needs of the purchasing guests are met.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
Disney College Program
Disney’s Pop Century Resort
01.2020 - 03.2020
- Displayed and utilized the Four Key Basics of the Walt Disney Company.
- Worked in a fast-paced, dynamic food-service environment
- Performed money-handling tasks with compliance to company standards and procedures.
- Displayed strong problem solving skills and applied to customer opportunities and special requests.
- Provided customers prompt service, always remaining attentive to guest needs.
Education
Bachelor of Science in Hospitality and Tourism Management -
Slippery Rock University
Slippery Rock, PA 08.2018 - 05.2022
Skills
Staff Training and Development
Timeline
Food and Beverage Operations Voyager
Orlando World Center Marriott
06.2022 - 07.2023
Front Office Intern
Cedar Point: Hotel Breakers
05.2021 - 08.2021
Server
Texas Roadhouse
02.2021 - 05.2022
Disney College Program
Disney’s Pop Century Resort
01.2020 - 03.2020
Bachelor of Science in Hospitality and Tourism Management -
Slippery Rock University
08.2018 - 05.2022
Assistant Restaurant Manager
Orlando World Center Marriott, Mikado
7 2023 - Current
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