Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Colby Shank

Royal Palm Beach,FL

Summary

High performing Event Manager with 15+ years in planning, coordinating and executing Social and Corporate events. Strong organizational skills with success in managing multiple events and achieving positive customer satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Social Sales & Events Manager

Wyndham Grand Jupiter
09.2021 - Current
  • Responsible for meticulously planning and executing more than 80 social events, with primary focus on weddings, in the year 2023.
  • Handle inquiries and collect every detail to ensure the satisfaction of every clients' needs.
  • Conduct in-person meetings and participate in tastings to assist clients with menu selection and to thoroughly review the essential details required for creating a comprehensive Banquet Event Order.
  • Schedule site visits with prospective clients to give them a tour of the hotel and showcase our ballrooms and event space.
  • Create and adjust diagrams as required to align with the clients' preferences.
  • Facilitate ongoing communication among all collaborating departments to ensure the flawless execution of events that meet the clients' expectations.
  • Maintain availability to clients in the days leading up to events, as well as on the day of the event, to promptly address and fulfill any special or last-minute requests while also being present and on-site for each and every event to ensure their proper execution.
  • Monitor and manage guest room blocks, while providing regular updates on their current reservations and rooming lists.
  • Oversee all event contractual agreements and ensure that food and beverage minimums are met, preventing any attrition charges.

Banquet Supervisor

The Breakers Palm Beach, Inc
10.2008 - 03.2019
  • Supervised multiple celebrity weddings and large-scale
    Fortune 500 company conferences, some with over
    1,000 attendees.
  • Oversee and manage up to 80 Banquet Servers throughout the
    course of the event, including set up, running agenda, food service calls and break down.
  • Created team sheets that assigned opening and closing
    side work along with table assignments for all servers
    scheduled for the event.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Monitor and direct the activities of banquet servers,
    buffet attendants and bartenders for each event
    while providing a high quality and satisfying experience for both corporate and social clients.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Collaborated with the catering department to communicate event changes and implemented requested adjustments.
  • Communicate clearly with group contacts and all
    departments involved in order to make each and every
    event a success.
  • Participated in tastings and recorded menu selections and important notes to ensure accurate information was transferred to Banquet Event Orders.

Education

UNIVERSITY OF PITTSBURGH GREENSBURG
Greensburg, PA

Skills

  • Catering Coordination
  • Operation Management
  • Administrative Skills
  • Project Management
  • Multitasking
  • Organizational Skills
  • Attention to Detail
  • Collaborative Team Member
  • Vendor Relationship Management
  • Managing Live Events Start to Finish
  • Opera
  • Salesforce

Certification

Supervisory Leadership Certified
Dale Carnegie Certificate of Achievement
Quality Service Team Member

Timeline

Social Sales & Events Manager

Wyndham Grand Jupiter
09.2021 - Current

Banquet Supervisor

The Breakers Palm Beach, Inc
10.2008 - 03.2019

UNIVERSITY OF PITTSBURGH GREENSBURG

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Colby Shank