Colby Shupe
Las Vegas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
2023
2023
years of post-secondary education
Work History
Laundry- Environmental Services
Mountain City Health & Rehabilitation Center
Hazleton
08.2025 - 01.2026
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated laundry machinery for washing, drying, and folding garments.
- Sorted, categorized, and prepared laundry items for processing.
- Ensured proper chemical usage for effective stain removal and fabric care.
- Trained new staff on operational procedures and safety protocols.
- Cleaned the laundry room and equipment regularly.
- Folded dried articles neatly.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
Sanitation-Quality Checker
Citterio USA Corp.
Hazleton
06.2025 - 08.2025
- Inspected products for quality standards.
- Documented inspection results and reported findings to management.
- Conducted routine audits to ensure adherence to safety protocols.
- Maintained accurate records of inspections and corrective actions taken.
- Maintained cleanliness of facilities and equipment.
- Operated sanitation equipment to ensure thorough cleaning of all work areas.
- Disposed of waste materials.
- Adhered to sanitation protocols during daily tasks.
- Followed sanitation schedule and documented cleaning activities.
Production Worker
Greiner Packaging
Pittston
01.2025 - 05.2025
- Operated production machinery to create packaging products efficiently.
- Collaborated with team members to maintain smooth production flow.
- Loaded and unloaded materials for production processes accurately.
- Followed safety protocols to minimize workplace hazards effectively.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
Cashier- Stock boy
Rite Aid
Hazleton
12.2022 - 12.2024
- Processed customer transactions accurately at the register.
- Assisted customers with product inquiries and recommendations.
- Managed inventory by restocking shelves and organizing displays.
- Maintained a clean and organized checkout area for efficiency.
- Handled cash, credit, and gift card transactions.
- Monitored expiration dates to reduce product waste and ensure freshness.
- Lifted materials of varied weights on regular basis.
Floor Associate - Cashier
Spirit Halloween LLC
Hazleton
09.2022 - 11.2022
- Assisted customers in finding merchandise and answering product inquiries.
- Organized store displays to showcase seasonal inventory effectively.
- Operated point-of-sale system for customer transactions and returns.
- Provided excellent customer service, ensuring a positive shopping experience.
- Received shipments of new merchandise and distributed items to appropriate locations.
Floor staff- Team lead - Assistant Manager
Regal Cinemas
Hazleton
08.2021 - 11.2022
- Supervised daily operations to ensure exceptional customer service standards.
- Trained new staff on procedures and operational protocols.
- Managed inventory levels and conducted regular stock checks.
- Resolved customer inquiries and complaints in a timely manner.
- Monitored theater cleanliness and maintenance to uphold brand standards.
- Motivated staff through positive reinforcement techniques.
Bathroom Attendant/Shot boy/Cage dancer
Stonewall
Lehigh
07.2020 - 06.2021
- Monitored restrooms for cleanliness and reported maintenance issues promptly.
- Restocked supplies such as paper towels, soap, and toilet paper regularly.
- Greeted customers and provided friendly customer service.
- Assisted in costume selection and maintenance for optimal stage presentation.
- Explored different methods of movement improvisation to explore creative possibilities.
- Applied makeup before each show according to specific requirements outlined by director.
- Provided attentive service to customers at a busy bar environment.
- Conducted inventory checks to monitor stock levels of supplies and beverages.
- Delivered ordered items to customers quickly and efficiently.
- Cleared away dirty dishes, glasses, and cutlery as needed.
Dishwasher- Cook- Server- Host
Bonanza Steakhouse
Hazleton
11.2015 - 01.2020
- Operated commercial dishwashing equipment to maintain cleanliness and efficiency.
- Scraped and rinsed dishes, pots, and utensils before loading into dish machine.
- Organized dining ware and kitchen tools for easy access during service hours.
- Removed garbage and trash to designated disposal areas.
- Welcomed guests and managed seating arrangements efficiently.
- Coordinated with servers to ensure timely food delivery.
- Handled reservations and organized waitlists effectively.
- Enhanced guest experience through friendly interactions and attentiveness.
- Managed incoming calls during busy shifts.
- Provided customers with accurate wait times and monitored waiting list.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
- Prepared a variety of dishes following standardized recipes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Weatherly Area
Weatherly, PAServe Safe & Diploma - Culinary
Carbo Career & Technical Institute
Jim Thorpe, PA 09.2016 - 06.2019
Skills
- Laundry operation
- Quality inspection
- Chemical usage
- Equipment maintenance
- Team collaboration
- Inventory management
- Customer service
- Cleanliness standards
- Staff training
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Multitasking
- Flexible and adaptable
- Public speaking
- Good Telephone Etiquette
- Recordkeeping
- Quality assurance
Timeline
Laundry- Environmental Services
Mountain City Health & Rehabilitation Center
08.2025 - 01.2026
Sanitation-Quality Checker
Citterio USA Corp.
06.2025 - 08.2025
Production Worker
Greiner Packaging
01.2025 - 05.2025
Cashier- Stock boy
Rite Aid
12.2022 - 12.2024
Floor Associate - Cashier
Spirit Halloween LLC
09.2022 - 11.2022
Floor staff- Team lead - Assistant Manager
Regal Cinemas
08.2021 - 11.2022
Bathroom Attendant/Shot boy/Cage dancer
Stonewall
07.2020 - 06.2021
Serve Safe & Diploma - Culinary
Carbo Career & Technical Institute
09.2016 - 06.2019
Dishwasher- Cook- Server- Host
Bonanza Steakhouse
11.2015 - 01.2020
Weatherly Area