Colby Speer
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
10
10
years of professional experience
Work History
Server
Weck's
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
The Cheesecake Factory
07.2017 - 11.2020
- Provided expert knowledge of a HUGE menu of items and ingredients when interacting with customers
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
Certified Trainer
The Olive Garden
01.2015 - 04.2017
- Excelled in every store position and regularly backed up front-line staff.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
General Manager
Vertskebap
09.2014 - 10.2015
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Skills
- Exceptional customer service
- Guest engagement and retention
- Team collaboration
- Leadership and team building
- Training and coaching
- Operations management
- Procedure and policy adherence
Timeline
Server
Weck's
03.2022 - Current
Server
The Cheesecake Factory
07.2017 - 11.2020
Certified Trainer
The Olive Garden
01.2015 - 04.2017
General Manager
Vertskebap
09.2014 - 10.2015
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