Colby Sykes
State College,PA
Summary
Customer-oriented individual dedicated to creating loyalty and repeat business. Focused on team development and increasing productivity. Experience in multi-unit management, with emphasis on team leadership and strategic operations.
Overview
7
7
years of professional experience
Work History
Site Lead
GoPuff
State College, PA
08.2018 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Increased customer satisfaction metrics through inventory accuracy, establishing internal processes to create efficient culture
- Performed GM Stretch role to oversee 5 additional Micro Fulfillment Centers, developing Site Leads to increase profitability and satisfaction in local markets
- Oversaw launch of new MFC in Harrisburg, PA during Coronavirus outbreak
- Decreased company-wide sampling defect rate from 25% to below 3% in 2019
- Assisted in coordination of goPuff's launching of first licensed beer distributor "SC Beer" yielding approximately 50% growth in yearly order volume and 25% growth in average order revenue
Operations Manager
GoPuff
Denver, CO
03.2018 - 08.2018
- -Oversaw warehouse inventory of over 2500 SKUs
- Decreased site defect rate through scheduled shelf audits with measurable results
- Identified and resolved unauthorized, unsafe or ineffective practices within warehouse
- Performed General Manager duties in State College, PA to support full revamp of failing site and was positioned into General Manager/Site Lead
Hiring Manager/Insurance Underwriter
Symmetry Financial Group
Denver, CO
08.2017 - 03.2018
- Established relationship with clients to create cost-effective policies, underwriting contracts for those who required services
- Oversaw candidate interviews and provided coaching process to obtain licensing in respective state for new hires
- Managed over 60 client request calls per day to prepare for direct meetings
Guest Experience Ambassador/Front Desk Manager
Holiday Inn
West Palm Beach, FL/Grantville, PA
04.2015 - 08.2017
- Established VIP guest list preparations and provided special accommodations
- Oversaw issue responses for Front Office, Housekeeping, and Maintenance staff
- Operated as liaison for sales team during off-hours to increase event programming and obtain new customers
- Increased average daily fill-rate by 5% through casino VIP program
- Relocation to FL and received FDM role in high volume hotel/conference center
Education
Hospitality Management
Pennsylvania State University
University Park, PASkills
- Recruitment
- Strategic Assessment
- Team Leadership
- Verbal and Written Communication
- Operational Management
- Warehouse Logistics
- Inventory Management
- Training and Development
Timeline
Site Lead
GoPuff
08.2018 - Current
Operations Manager
GoPuff
03.2018 - 08.2018
Hiring Manager/Insurance Underwriter
Symmetry Financial Group
08.2017 - 03.2018
Guest Experience Ambassador/Front Desk Manager
Holiday Inn
04.2015 - 08.2017
Hospitality Management
Pennsylvania State University
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