Colby Tolbert
Birmingham,AL
Summary
Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Microsoft Word Certification
1
1
Excel Certification
1
1
Power Point Certification
Work History
Operator
The Doctors Answer
12.2021 - Current
- Responded to customer calls and emails to answer questions about products and services
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Cashier
Target
11.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Operator
Jefferson County Medical Society Answering Service
01.2020 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Responded to over 500 calls each day
Education
Current Student - Human Resources Management
Jacksonville State University
Jacksonville, AL05.2025
High School Diploma -
Ramsay High School
Birmingham, AL05.2021
Skills
- HIPAA
- Pinnacle
- Startel
- EPIC
- Medical Terminology
- Multi-line Phone Systems
- Teamwork and Collaboration
- Call Volume and Quality Metrics
- Online Systems
- Scripted Calls
- Customer Support
- Customer Satisfaction
- Calm and Professional Under Pressure
- Correcting Discrepancies
- High-Volume Environments
- Keyboarding
Certification
- Microsoft Word Specialist
- Excel Specialist
- Power Point Specialist
Timeline
Operator
The Doctors Answer
12.2021 - Current
Cashier
Target
11.2020 - 12.2020
Operator
Jefferson County Medical Society Answering Service
01.2020 - 11.2020
Current Student - Human Resources Management
Jacksonville State University
High School Diploma -
Ramsay High School