Colby Toner
Bedford,OH
Summary
Dynamic and certified ServiceNow System Administrator with extensive experience in IT support and ServiceNow platform management. Skilled in leveraging ServiceNow to enhance IT service delivery, manage knowledge bases, and streamline workflow processes. Proven expertise in administering a wide range of IT tools and systems, ensuring robust security, and delivering high-level customer service. Adept at driving the resolution of complex issues and fostering continuous engagement with stakeholders. Committed to leveraging technical talent and ServiceNow proficiency to contribute to optimized IT operations and exceptional service management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
Precision Castparts Corporation
02.2023 - Current
- Technical Support Analyst at Precision Castparts Corp, a high-security manufacturer of metal components for government applications, playing an integral role in the ongoing implementation of ServiceNow.
- Collaborating closely with the project management team, participation in key planning and review meetings, contributing my knowledge of ServiceNow's functionalities.
- Assisted with conducting User Acceptance Testing (UAT) training sessions, ensuring that new processes align with our operational standards and adhere to high-security protocols.
- Supporting ServiceNow's core functions, from workflow customization to user permissions and role management, showcasing my deep understanding of ServiceNow administration.
- Manage a suite of critical IT tools and systems—including Microsoft Office, OneDrive, Azure, Endpoint Manager, Active Directory, PowerShell, SCCM, and Microsoft Server.
- Oversee approval processes and access permissions, reinforcing our robust security measures.
Service Desk Tier II
Flynn Restaurant Group
02.2020 - 02.2023
- At Flynn Restaurant Group, as a Service Desk Tier 2 specialist, I leveraged ServiceNow extensively to run detailed reports, handle escalations, and enhance service delivery by managing and updating the knowledge base.
- Bridged knowledge gaps, ensuring high service levels, and maintaining continuous engagement with customers and senior management, showcasing abilities to improve processes and support a wide range of IT and customer service functions effectively.
Education
Associate of Applied Business - Programming And Development
Cuyahoga Community College
Cleveland, OH02-2020
Skills
ServiceNow Platform Administration
Incident, Problem, and Change Management
Workflow and Flow Designer
ITIL Framework Knowledge
Data Import and Transformation
CMDB (Configuration Management Database)
Certification
Certified ServiceNow System Administrator
https://nowlearning.servicenow.com/lxp/en/pages/nl-public-resume?id=nl_public&user=colbyjacob434369
Timeline
Technical Support Analyst
Precision Castparts Corporation
02.2023 - Current
Service Desk Tier II
Flynn Restaurant Group
02.2020 - 02.2023
Certified ServiceNow System Administrator
https://nowlearning.servicenow.com/lxp/en/pages/nl-public-resume?id=nl_public&user=colbyjacob434369
Associate of Applied Business - Programming And Development
Cuyahoga Community College
Similar Profiles
Chris HansonChris Hanson
Rework Grinder at Precision Castparts Corporation (PCC) AirfoilsRework Grinder at Precision Castparts Corporation (PCC) Airfoils
Dallas HartDallas Hart
Leadership Development Program/Program Manager at Precision Castparts Corporation (PCC) StructuralsLeadership Development Program/Program Manager at Precision Castparts Corporation (PCC) Structurals
Eduardo CastilloEduardo Castillo
Cost Accountant at Precision Castparts Corporation Airfoils, LLCCost Accountant at Precision Castparts Corporation Airfoils, LLC