Colby Wells
Summary
Diligent Security and Customer Service professional with several years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances public and customer experiences by employing service-oriented behaviors, understanding desires and providing customized solutions to build loyalty and trust with the public.
Overview
10
10
years of professional experience
Work History
Unarmed Security Officer
Allied Security
05.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Postal Support Employee Processing Clerk
United States Post Office
05.2024 - 09.2024
- Improved mail processing efficiency by accurately sorting and distributing incoming mail according to established guidelines.
- Reduced the risk of loss or damage to packages through careful handling practices that met USPS standards.
- Minimized delays in mail delivery through proactive communication with supervisors regarding route adjustments or concerns.
- Contributed to the security of USPS facilities through vigilant monitoring of building access points and reporting any suspicious activity.
- Expedited package processing times by efficiently operating automated sorting machines and keeping them well-maintained.
- Supported fellow employees in daily tasks, contributing to a collaborative and efficient workplace atmosphere.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Added accurate data entry into computer system to complete transactions.
Overnight Valet Attendant
Towne Park, Ltd
05.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Maintained accurate records of parked vehicles and their locations, ensuring timely retrievals upon guest request.
- Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Ensured guest safety by following proper driving techniques when operating vehicles in various conditions.
- Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
Transport Specialist
Enterprise Holdings
04.2023 - 01.2024
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Enterprise Car Rental customers/ partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improve
Overnight Lot Attendant
ABC Services
08.2022 - 04.2023
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in timely manner.
- Assisted with maintaining organized and clean lot, contributing to a positive dealership appearance.
- Improved vehicle security by regularly monitoring and reporting any suspicious activity on premises.
- Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
- Increased efficiency of dealership operations by coordinating movement and organization of inventory on the lot.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Collaborated with sales team to maintain accurate inventory records, streamlining processes for both sales and service departments.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
- Maintained open communication with management regarding potential improvements to lot organization or processes, contributing to continuous improvement efforts.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Security Console Operator
HOOD COLLEGE
02.2021 - 09.2022
- Enhanced security by monitoring and controlling access to facilities and responding to emergencies promptly.
- Contributed to a secure facility by conducting thorough background checks on all personnel requesting access.
- Supported incident management processes by documenting events accurately in the security database for further analysis or legal proceedings.
- Mitigated risks associated with unauthorized entry attempts through prompt identification and resolution of any breaches in perimeter security.
- Conducted routine inspections of physical security measures, making recommendations for improvements where necessary.
- Ensured a safe environment by performing regular security checks and identifying potential risks.
- Improved response time to incidents by maintaining open communication with law enforcement agencies and emergency services.
- Promoted a culture of safety within the organization through regular communication of relevant policies, procedures, and best practices related to workplace security.
- Maximized efficiency of daily operations by creating detailed shift reports highlighting significant activities during each watch period for review by management.
- Checked and verified photo identification prior to granting facility access.
- Participated in staff meetings, special events, and professional development activities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Cashier/Sales Associate
HomeGoods
08.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Retail Sales Associate
Coach
01.2022 - 06.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Support Staff
Tory Burch
10.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Communicated with clients on behalf of staff to relay messages and information.
- Processed customer orders using established processes to support accuracy and consistency.
- Assisted customers with navigating company website and placing orders.
- Explained product features and benefits to promote sales and increase revenue.
- Streamlined office processes for improved workflow and increased productivity.
- Collaborated with team members to complete projects on time and within budget constraints.
- Improved communication between departments by organizing regular team meetings and distributing minutes promptly.
Overnight Cashier Attendant
Royal Farms
09.2020 - 12.2020
- Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
- Streamlined transaction processes for quicker customer checkouts and reduced wait times.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Assisted in restocking shelves and merchandise displays, ensuring product availability throughout the night.
- Managed inventory levels by conducting regular stock checks and reporting any discrepancies to management.
- Supported store operations by completing additional tasks assigned by management during quiet periods on shift.
- Consistently met or exceeded performance metrics set by management for efficiency, accuracy, and customer service quality during overnight cashier role.
console operator, Security Console Operator
Hood, HOOD COLLEGE
02.2021 - 02.2022
- Assist security team with logging in building checks, And student inquiries
- Record and reported all emergencies or unusual occurrences; reported all malfunctions of alarms or equipment as required
Driver Helper
UPS
11.2014 - 01.2015
- Seasonal position to assist ups drivers on their route.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Communicated effectively with dispatchers, providing real-time updates on delivery progress and potential delays.
- Reduced downtime for the driver, assisting with minor repairs and maintenance tasks as needed.
- Supported smooth warehouse operations by participating in the sorting, staging, and storage of incoming shipments.
- Achieved punctual deliveries through diligent route planning while accounting for traffic patterns or road closures.
- Escalated any customer issues or concerns promptly, fostering strong relationships between the company and its clients.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Prevented damage to packages and products by correctly securing loads.
- Reported package damage or delivery issues to driver for swift resolution.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
overnight lot attendant, Lot Porter
Easterns Automotive Group
04.2022 - 09.2022
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Safeguarded pristine vehicle conditions by utilizing protective equipment such as seat covers and floor mats during transportation or storage tasks.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Parked and retrieved cars according to customer needs.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction.
- Updated customers on current lot policies and procedures to facilitate compliance.
- Collected parking fees and issued parking tickets to generate revenue and enforce regulations.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Improved vehicle security by regularly monitoring and reporting any suspicious activity on the premises.
Help guest checkout
Eaton Hotel
01.2019 - 01.2020
- Work closely to assist clients in getting quality photos during photo sessions
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organizing shot lists
- Communicating with clientele
- Post production editing in a timely manner
- Work with team to ensure photography sessions fun, exciting and smooth
- Provide excellent customer service, Greet and assist customers in a friendly and helpful manor
- Safely drive and park the vehicle, ensure it is secure and all pertinent information is recorded
- Expeditiously get to vehicle and safely bring to guest location
- Assist the guest with their luggage or equipment
- Direct drivers to control traffic and movement on the driveway
Lyft Driver Partner, Uber Driver
Uber
03.2017 - 03.2018
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Education
College - Business, Minor Photography
Montgomery College
Rockville, MDDiploma - Law
Walter Johnson High School
North Bethesda, MDPhotography - Photography
London School of Photography
London, UKSkills
- Attention to Detail
- Written Communication
- Problem Solving
- Multitasking Abilities
- Computer Proficiency
- Interpersonal Skills
- Effective Communication
- Empathy Display
- Complaint Handling
- Time management abilities
- Teamwork and Collaboration
- Calm and Professional Under Pressure
Owner of CozoApparrel
- Manage my budget and insure operations run smoothly.
- Create Business Plan, and strategically develop processes and procedures. Establish and manage personal website.
- Manage sales, customer service, billing, A/P, A/R, vendor relations, negotiations, repairs, and maintenance.
- Manage end to end business operations including hiring, scheduling visits, conducting customer consultations and performing pet visits.
- Handle all aspects from A/P to A/R, payroll, ordering and dealing with all distributors and city officials (LLC).
- Supply, design, and run all operations from inception through end user.
Timeline
Unarmed Security Officer
Allied Security
05.2024 - Current
Postal Support Employee Processing Clerk
United States Post Office
05.2024 - 09.2024
Overnight Valet Attendant
Towne Park, Ltd
05.2023 - 01.2024
Transport Specialist
Enterprise Holdings
04.2023 - 01.2024
Overnight Lot Attendant
ABC Services
08.2022 - 04.2023
overnight lot attendant, Lot Porter
Easterns Automotive Group
04.2022 - 09.2022
Retail Sales Associate
Coach
01.2022 - 06.2022
Security Console Operator
HOOD COLLEGE
02.2021 - 09.2022
console operator, Security Console Operator
Hood, HOOD COLLEGE
02.2021 - 02.2022
Support Staff
Tory Burch
10.2020 - 02.2021
Overnight Cashier Attendant
Royal Farms
09.2020 - 12.2020
Cashier/Sales Associate
HomeGoods
08.2020 - 02.2021
Help guest checkout
Eaton Hotel
01.2019 - 01.2020
Lyft Driver Partner, Uber Driver
Uber
03.2017 - 03.2018
Driver Helper
UPS
11.2014 - 01.2015
College - Business, Minor Photography
Montgomery College
Diploma - Law
Walter Johnson High School
Photography - Photography
London School of Photography
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