Colby West

As a Network Engineer at Covenant Technology, I have played a key role in deploying, operating, and scaling high-performance networks for a diverse client base. My expertise with leading network technologies, including Cisco Meraki, Aruba, and Fortinet firewalls, gateways, switches, and access points, has allowed me to ensure robust, reliable, and secure network operations.

Key responsibilities include:

• Network Deployment and Support: I have architected and managed complex network solutions for various clients, ensuring optimal performance and availability. My extensive experience with Cisco Meraki, Aruba, and Fortinet technologies has been crucial in delivering customized network solutions that meet specific client needs.
• System Security: I am responsible for analyzing, monitoring, and safeguarding the security of both internal and customer networks. This involves implementing advanced security measures to protect against potential threats and ensure compliance with industry standards.
• HIPAA-Compliant Network Solutions: I have designed, implemented, and maintained HIPAA-compliant networks, ensuring that sensitive healthcare data is handled securely and in accordance with regulatory requirements.
• Troubleshooting and Issue Resolution: I specialize in diagnosing and resolving a wide range of network issues, delivering timely and effective solutions. My role involves continuous collaboration with ISPs to address WAN network challenges and ensure seamless connectivity for our clients.
• Vendor Collaboration: I work closely with various vendors to design and configure WiFi networks, ensuring high-quality wireless connectivity tailored to client requirements. This includes evaluating and integrating new technologies to enhance network performance.
• Multi-Tenant Infrastructure Support: I support multi-tenant infrastructure, ensuring that each client’s network is isolated, secure, and performs optimally.

My ability to adapt to new technologies and solve complex network issues has been instrumental in my success as a Network Engineer. My hands-on experience and collaborative approach to network management, along with my expertise in developing HIPAA-compliant network solutions, have enabled me to deliver world-class availability, performance, and security for a diverse range of clients, including some of the largest healthcare organizations.

As a Help Desk Technician, I ensured the reliability and performance of network and software systems through a variety of key responsibilities:

• Network and Software Troubleshooting: Expertly diagnosed and resolved a wide range of software, LAN, and WAN issues, ensuring minimal downtime and optimal system performance.
• Help Desk Management: Managed help desk tickets and calls, consistently delivering high levels of customer satisfaction through effective and timely resolution of technical issues.
• Task Automation: Automated routine daily tasks using PowerShell and Visual Basic, significantly improving efficiency and reducing manual workload.
• Technical Documentation: Created and maintained comprehensive technical documentation to support user reference and training, enhancing the overall user experience and knowledge base.
• System Updates and Maintenance: Implemented software updates and patches to maintain system compatibility and security, ensuring systems remained up-to-date and protected against vulnerabilities.
• VoIP System Management: Maintained and optimized the organization's VoIP system, ensuring seamless communication and high-quality performance across the network.
• Collaborative Issue Resolution: Worked closely with team members to resolve complex technical issues and implement system improvements, contributing to a more robust and efficient IT infrastructure.
• Software/Application Migration: Assisted in the migration of various software and applications, ensuring smooth transitions and minimal disruption to operations.
• Remote Support: Provided remote support to off-site employees, ensuring continuity of operations and resolving technical issues efficiently, regardless of location.

As an IT Specialist, I handled a wide range of IT-related tasks to support a large internal team. My role involved managing network equipment, multiple servers, and providing exceptional technical support to over 350 employees.

Key responsibilities included:

• Installation, Upgrades, and Troubleshooting: Performed installation, upgrades, and troubleshooting for over 350 internal employees, ensuring smooth operation and minimal downtime.
• Task Automation: Created PowerShell scripts to automate daily tasks, significantly improving efficiency and reducing manual workload.
• Phishing Technology Deployment: Deployed KnowBe4's phishing technology and set up automated phishing emails tailored to different departments, enhancing the organization's cybersecurity awareness and defense.
• Network Equipment Management: Installed, configured, and managed Netgate Firewalls, Dell switches, and various network equipment to ensure a secure and reliable network infrastructure.
• IT Infrastructure Projects: Assisted in the design and implementation of new IT infrastructure projects, including virtualization and cloud migrations, to enhance system performance and scalability.
• Server and Directory Management: Utilized strong knowledge of Windows Server and Active Directory to manage user accounts, group policies, and server configurations, ensuring seamless and secure access for all users.
• System and Network Maintenance: Conducted regular system and network maintenance, including backups, security updates, and user account management, to ensure optimal system performance and reliability.
• Technical Support: Provided exceptional help desk support to internal customers, offering timely and effective solutions to a variety of technical issues, ensuring high levels of customer satisfaction.

My comprehensive experience in managing IT infrastructure, automating tasks, enhancing cybersecurity measures, and providing top-tier technical support underscores my capability to handle diverse IT challenges and contribute effectively to any IT team.

• Troubleshoot various software, LAN, and WAN issues
• Providing business and residential customer break-fix, hardware installations, and fresh installs
• Earned reputation and built relationships with residential & commercial clients
• Resolve complex issues and providing exceptional customer service
• Installed, configured, and modified hardware and software to ensure optimal performance
• Troubleshoot and diagnose equipment malfunctions
• Skilled at assessing individual needs and providing one-to-one teaching solutions
• Experienced and resourceful in assessing and fixing computer and network problems
• Tested software, maintained & repaired hardware
• Performed troubleshooting to system failures and identified bottlenecks
• Install and configure network software and hardware.