Summary
Overview
Work History
Education
Skills
Accomplishments
Top 5 Membership Sales in 2023
Timeline
Generic

Colby Youngblood

HUMBLE

Summary

Dynamic Assistant Manager with a proven track record at Cash America, excelling in customer service and team leadership. Enhanced client satisfaction through effective problem-solving and staff training, while improving operational efficiency. Skilled in money handling and fostering strong customer relations, driving repeat business and loyalty within the community.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Cash America
03.2024 - 06.2025
  • Coordinated scheduling and resource allocation for multiple projects to optimize productivity.
  • Analyzed customer feedback to identify service improvement areas and enhance client satisfaction.
  • Developed and maintained positive relationships with clients, fostering trust and loyalty within the community.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.

Assistant Manager

Sonic
01.2023 - 03.2024
  • Assisted in daily operations, ensuring efficiency and consistency across team tasks.
  • Collaborated with cross-functional teams to streamline communication and enhance project outcomes.
  • Supported management in employee training and development programs to improve team performance.
  • Implemented process improvements that reduced operational delays and increased workflow efficiency.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Shift Leader

White Water Express Carwash
02.2022 - 11.2022
  • Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
  • Trained new employees on operational procedures and customer service standards.
  • Managed team schedules, optimizing staffing levels for peak service times.
  • Conducted regular quality checks to maintain cleanliness and safety standards.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction.
  • Implemented process improvements that streamlined carwash operations and reduced wait times.
  • Collaborated with management to develop training materials for staff development programs.

Team Member

La Madeline
04.2021 - 08.2021
  • Operated point-of-sale system accurately for processing transactions and handling cash.
  • Adapted quickly to changing priorities while maintaining productivity during peak hours.
  • Engaged with customers to foster a welcoming atmosphere and encourage repeat visits.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

Team Member

Spring Creek BBQ
10.2020 - 02.2021
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in food preparation, ensuring adherence to quality and safety standards.
  • Collaborated with team members to efficiently manage high-volume service periods.

Cashier

Whatabuger
05.2020 - 08.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing product information and support.
  • Maintained cleanliness and organization of the checkout area to enhance customer experience.
  • Handled cash, credit, and debit transactions accurately to ensure financial integrity.

Education

Klein Oak Highschool
Houston, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Sales strategies

Accomplishments

  • Supervised team of 10 staff members.
  • Managed the Top 5 Carwash Membership award winning sales team at WhiteWater Express.

Top 5 Membership Sales in 2023

During the Year of 2023, Myself and my team managed to come in 3rd place in the amount of carwash sales in the company for 2023. This was achieved through Thorough development of the teams car wash knowledge, to better assist them in selling memberships. I also maintained constant team member to customer interaction to insure that all selling opportunities were being capitalized on. 

Timeline

Assistant Manager

Cash America
03.2024 - 06.2025

Assistant Manager

Sonic
01.2023 - 03.2024

Shift Leader

White Water Express Carwash
02.2022 - 11.2022

Team Member

La Madeline
04.2021 - 08.2021

Team Member

Spring Creek BBQ
10.2020 - 02.2021

Cashier

Whatabuger
05.2020 - 08.2020

Klein Oak Highschool

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