Colby D. Wicker

General Manager

Five Guys Burger And Fries

03.2011 - Current

Analyzed local market trends/data to identify potential opportunities for business growth within existing markets.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reduced operational risks while organizing data to forecast performance trends.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Formulated policies and procedures to streamline operations.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed budget implementations, employee reviews, training, promotions and schedules.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Reported issues to higher management with great detail.
Collaborated with cross-functional teams to develop innovative solutions.