Cole Borkin
Templeton,California
Summary
High-energy professional focused on promoting customer satisfaction through exceptional service and maintaining outstanding quality. Experience in sales, tech-savvy, highly accurate, and efficient with data entry and general operations. Multiple years of experience working under pressure in high volume call centers. Exceptional people skills with a down-to-earth, outgoing personality. I possess an exceptional work ethic and drive to learn.
Overview
12
12
years of professional experience
Work History
Tier 2 Technical Support Representative
Zurn
Paso Robles, CA
10.2021 - Current
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Server
Distasio’s On, Bay……………………
05.2020 - 08.2021
- Served Food
- Plated food
- Prep Work
- Opened and closed restuarant
- Attention to detail
- Multitasking
- Teamwork
- Interpersonal communication
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Guests Services Supervisor
Mammoth Mountain………………….
11.2018 - 03.2020
- Supervised a team of cashiers
- Resolved issues and escalations with passes and guests
- Up-sale pass packages and excursions
- Provided excellent guest service
- Assisted in monitoring budget
- Delegated tasks
- Nightly and monthly reporting to executive team
- Demonstrated leadership ability
- Point person in all guest escalations
- Problem solved all system issues
- Trained cashiers
Ticket Sales
Aspen Ski Co……………………….
12.2017 - 10.2018
- Provided exceptional guest service
- Became knowledgeable on products
- Learned RTP a POS program
- Cash handling
- Up-sale pass packages and excursions
- Assisted with questions about the area
- Access greeted guest at gates and checked for fraud
- Assisted in resolving all guest escalations
- Server
Server
Ryno’s Restaurant
12.2017 - 10.2018
- Provided excellent customer service
- Server responsibilities
- End of night clean up
- Prep work
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Ticket Agent
Mammoth Mountain……………….
11.2016 - 05.2017
- Provided guests services in a friendly and professional manner
- Resolved any issues with guests
- Handled cash and register
- Learned RP3 a POS program
- Customer service
Personal Assistant/Maintenance/Moving
Rock View Realty
03.2014 - 11.2016
- Assist with answering emails, returning calls and scheduling appointments
- Followed up with leads to convert to clients
- Moved clients out of and into homes
Woods Humane Society
01.2012 - 01.2015
- General cleanup of job sites
- Weeding and hauling
- General labor,
- Cleaned cages, fed animals, walked animals.
Junior Supervisor
Cambria Teen Center
12.2010 - 10.2011
- Aided with errands and general labor
- Supervised teens and activities
Education
Leffingwell High School………………
General Education
Cuesta College
San Luis Obispo, CASkills
- Agent Support
- Hardware Installation
- Text Support
- Team Support
- Inbound Phone Call Management
- Customer Communication
- Customer Support
- Brand Representation
- Problem-Solving Skills
- Verbal and Written Communication
Accomplishments
Received multiple Spotlight awards.
Won multiple sales contests resulting in over $2,000 of bonuses.
Worked with the head of IT to solve software issue affecting 32 different resorts.
Languages
en
Native or Bilingual
Spanish
Limited Working
Timeline
Tier 2 Technical Support Representative
Zurn
10.2021 - Current
Server
Distasio’s On, Bay……………………
05.2020 - 08.2021
Guests Services Supervisor
Mammoth Mountain………………….
11.2018 - 03.2020
Ticket Sales
Aspen Ski Co……………………….
12.2017 - 10.2018
Server
Ryno’s Restaurant
12.2017 - 10.2018
Ticket Agent
Mammoth Mountain……………….
11.2016 - 05.2017
Personal Assistant/Maintenance/Moving
Rock View Realty
03.2014 - 11.2016
Woods Humane Society
01.2012 - 01.2015
Junior Supervisor
Cambria Teen Center
12.2010 - 10.2011
Leffingwell High School………………
General Education
Cuesta College