Cole Brumaghim
15 Bank Street, White Plains,New York
Overview
10
10
years of professional experience
Work History
Senior Project Manager
Nayya
03.2024 - Current
- As Nayya's 1st Project Manager, I developed the PMO function & helped identify areas of opportunity for both internal & external value adds.
- Coordinated cross-functional teams for successful project delivery to ensure commerical launch of new product, Nayya Claims was within scope and delivered on time.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones. Included in updates were potential risks & associated contingency plans.
- Led enterprise customer implementations and served as the primary point of contact across both technical and commercial work streams from kickoff to go-live.
- Own the creation, coordination, & execution of project plans, in collaboration with internal and external cross-functional teams.
- Managed internal technical codebase & API rebuild to support commercial activity and demand in 2025.
Key Account Manager
Nayya
03.2023 - 03.2024
- Manage Nayya's relationship with channel partners, ADP to oversee implementation and utilization for product usage of over 500,000 users ($6 Million ARR) & Aflac to oversee technical implementation and sales for product release in 2025 ($3 Million ARR)
- Design Marketing & Sales strategies to improve and accelerate activation within channel partners by collaborating with internal and external leadership teams
- Identify areas for growth within ADP via introductions to additional business units or through expansion opportunities with Nayya product offerings
- Create ticketing process with Zendesk/JIRA to appropriately triage issues, bug requests, or product feedback and manage response times within contracted SLA's
Senior Customer Success Manager
Nayya
09.2021 - 03.2023
- Own customer relationships from sales handoff through implementation and renewal; renewals with 90% net revenue retention, 50% of customers serve as references and case studies for sales prospects
- Conduct webinars for training and educational purposes before enterprise customers' Open Enrollment
- Create documentation on technical enterprise deployments and configurations for CSM and Support teams using Zendesk & Shortcut applications
- Implemented 2 largest employers (60,000 & 25,000 employees) in Nayya history and built out processes for other enterprise level customers
Senior Customer Success Manager
Talkwalker
04.2021 - 09.2021
- Provided training to new customers and implemented new use cases with existing customers to increase engagement
- Managed defined set of enterprise accounts (worth $1.2 million ARR), focused on increasing their adoption and growth
- Partnered with sales team to drive upsell and expansion opportunities within current book of business
Analytics SaaS Sales Executive
Vericred (Now Ideon)
06.2018 - 04.2021
- Managed complete sales cycle from prospecting through contracting for 2 SaaS analytics products
- As customers' primary point of contact, conducted quarterly business reviews and managed expansion, upsell, and renewal processes
- Trained new customers or prospective users on both SaaS products by customizing demos for their personalized market and business use case
- Developed new pipeline of over $850,000 and sold $200,000 within first year of product launch
Carrier Operations Coordinator
Vericred (Now Ideon)
09.2016 - 06.2018
- Established new process between external insurance partners and internal data team to improve efficiency and completeness of datasets
- Designed and built new tracking system and ticketing process for organization of received external partner data
- Trained new partners how to use rate verification platform during kick-off meetings and ongoing account reviews
Small Business Sales Consultant
ADP
06.2015 - 03.2016
- 140% of sales quota (Sold $67,000 on plan of $48,000)
- Tailored human resource and payroll packages to prospects and customers through consultative sales strategies
- Sold additional ADP products and services to current clients through cold calling strategies
- Established and maintained relationships with clients in a designated territory
- Acquired new small business customers through personal referrals from existing clients
Education
Bachelor of Science - Business Administration
University of Pittsburgh
Pittsburgh, PA04.2015
Timeline
Senior Project Manager
Nayya
03.2024 - Current
Key Account Manager
Nayya
03.2023 - 03.2024
Senior Customer Success Manager
Nayya
09.2021 - 03.2023
Senior Customer Success Manager
Talkwalker
04.2021 - 09.2021
Analytics SaaS Sales Executive
Vericred (Now Ideon)
06.2018 - 04.2021
Carrier Operations Coordinator
Vericred (Now Ideon)
09.2016 - 06.2018
Small Business Sales Consultant
ADP
06.2015 - 03.2016
Bachelor of Science - Business Administration
University of Pittsburgh
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