Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Cole Bryant

Rochester,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated professional offering Bachelor of Arts in Economics with a minor in French languages. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

31
31
years of professional experience
3
3
Certification

Work History

Pro Se Litigator

Doccs
Collins, NY
07.2007 - 10.2023
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Leveraged Lexis Nexis and Westlaw application skills to input and compile data gathered from various sources.

Relationship Manager

The Sutherland Group
Rochester, NY
02.2001 - 03.2003
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Created marketing materials and presentations for prospective clients.
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
  • Evaluated customer feedback to identify areas of improvement in products or services offered.
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Analyzed market trends and identified potential new customers through research activities.
  • Developed strategies to attract new customers while retaining existing ones.
  • Monitored competitor activities and evaluated their strengths and weaknesses against our own business objectives.
  • Assessed customer requirements on an ongoing basis in order to provide tailored solutions.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Ensured compliance with relevant laws and regulations when dealing with customers.
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
  • Established strong client relationships to drive business development.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
  • Developed marketing plan based on client data to acquire new relationships and expand existing ones.
  • Collaborated with various departments to improve communication and deliver individualized customer solutions.
  • Addressed inquiries from clients and department team members.
  • Developed strategic plan for client relationships, proactively consulting with senior individuals and anticipating needs.
  • Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities and challenges.
  • Monitored competitive and marketplace trends impacting client satisfaction to keep ahead of developments and implement response plan.
  • Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
  • Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
  • Analyzed competitors and market trends to facilitate business growth.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
  • Conducted reviews and evaluations for cost-reduction opportunities.

Service Member

US Navy
Long Beach, CA
07.1992 - 07.1994
  • Followed all safety guidelines when handling food and beverage items.
  • Maintained a clean work area throughout the shift.
  • Conducted regular cleaning duties such as sweeping floors and washing dishes.
  • Ensured compliance with health regulations by following proper sanitation procedures.
  • Participated in team meetings to discuss operational issues or strategies for improvement.
  • Kept customer and food preparation areas clean and well-organized.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Restocked supplies, removed trash and cleaned areas.
  • Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Replenished supplies in areas throughout kitchen and dining rooms for customer satisfaction.
  • Replenished supplies in kitchen, behind counter and at dining room stations to meet expected demands.
  • Cross-trained new employees by explaining rules, procedures and job responsibilities.1
  • Trained two new staff members in various crew functions as requested by management and earned history of outstanding training performance.
  • Escalated technical issues to Manager of Account Development for remediation assistance.
  • Unloaded supply truck 2 times per month to stock supplies in storage cooler and pantry.
  • Attended weekly formations and ensured uniform regulations were met.
  • Performed maintenance on military vehicles and equipment.
  • Assisted in the training of junior service members.
  • Completed administrative paperwork related to personnel matters.
  • Coordinated with other units during joint operations exercises.
  • Advised senior officers on tactical strategies for upcoming operations.
  • Ensured compliance with applicable laws, rules, and regulations.
  • Organized briefings for newly assigned personnel on safety procedures.
  • Repaired damaged equipment using specialized tools and techniques.
  • Participated in live fire drills designed to hone marksmanship skills.
  • Resolved maintenance issues and implemented corrective actions to prevent recurrence.
  • Performed data entry tasks in Microsoft Office to maintain updated customer details.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.
  • Reviewed mission tasking, intelligence and weather information.
  • Performed inspections to keep equipment in working order.
  • Operated, monitored and performed limited maintenance on mission-critical systems.
  • Secured and protected air, land and sea positions from enemy attack.

Education

Bachelor of Arts - Economics

St. John's Fisher University
Rochester, NY
06.2001

Skills

  • Communication
  • Organizational Skills
  • Recordkeeping
  • Critical Thinking
  • Analytical Thinking
  • Self-Directed
  • Organization and Time Management
  • Dependable and Responsible
  • Microsoft Word
  • Remote Office Availability
  • Interpersonal Communication

Accomplishments

Graduated Magna cum Laude

Bill Gates millenium scholar

Academic Honor society 1998-2001

American Institute for Foreign Study scholarship 1999-2000

Languages

French
Professional
Spanish
Professional
Italian
Limited
Portuguese
Limited

Certification

  • Legal Research Course Comstock,NY
  • Forklift Operator & Aerial Lift Operator, [Diversified Environmental Training] - Issued March 28, 2024 expires March 28, 2024

References

References available upon request.

Timeline

Pro Se Litigator

Doccs
07.2007 - 10.2023

Relationship Manager

The Sutherland Group
02.2001 - 03.2003

Service Member

US Navy
07.1992 - 07.1994

Bachelor of Arts - Economics

St. John's Fisher University

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Cole Bryant