Cole Buringrud

• Developed and maintained SOP documents and training materials to enhance team consistency.
• Oversee end to end funding operations, including account creation, onboarding, payouts, and escalations.

Funding Team Lead

• Led offshore funding team, ensuring smooth operations in fast-paced, high-volume environment.
• Oversaw daily funding operations, including account creation, onboarding, payouts, and escalations.

Funding Operations Specialist

• Executed administrative tasks for trader onboarding, offboarding, payouts, and communication with stakeholders.

• Collected information on sales and service issues to facilitate team-wide resolutions.
• Developed customer relationships to enhance revenue growth.

• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices, contributing to overall efficiency.
• Assisted customers with inquiries and issues, fostering brand loyalty and strengthening business relationships.

• Received public emergency and non-emergency calls, prioritizing responses to dispatch appropriate police, fire, or medical units.
• Relayed critical updates to first responders through electronic means, telephone calls, and radio communications.