Cole Burtin
Eureka
Summary
Dynamic and dedicated professional with a strong background in customer service at Lomar Drive-In. Proven ability to enhance guest relations through attentive service and effective complaint resolution. Skilled in multitasking and maintaining order accuracy, consistently fostering a welcoming atmosphere that encourages repeat business.
Friendly and adaptable, with strong passion for customer service. Knowledgeable about food and beverage safety standards and delivering prompt, courteous service. Dedicated to creating memorable dining experiences and contributing to positive team atmosphere.
Offering excellent interpersonal skills and keen ability to learn and adapt quickly in fast-paced environment. Brings understanding of dining etiquette and customer service principles, ready to use and develop strong communication and multitasking skills in any role.
Overview
4
4
years of professional experience
Work History
Waiter
Lomar Drive-In
06.2022 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed food and beverage orders efficiently, maintaining accuracy and adherence to menu offerings.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery during peak hours.
- Trained new team members on restaurant protocols and service standards to enhance team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and encouraging repeat business.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
General Laborer
Home Lumber
06.2024 - 08.2024
- Assisted in maintaining a clean and safe work environment by following safety protocols.
- Loaded and unloaded delivery trucks, ensuring accurate inventory management and organization.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Education
Associate of Science - Finance
Barton Community College
Great Bend, KS05-2025
High School Diploma -
Eureka Jr Sr High
Eureka, KS05-2023
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Accurate Cash handling
- Relationship management
- Quality control
- Order management
- Order accuracy
- Menu memorization
- Guest relations management
- Memory retention
Timeline
General Laborer
Home Lumber
06.2024 - 08.2024
Waiter
Lomar Drive-In
06.2022 - Current
Associate of Science - Finance
Barton Community College
High School Diploma -
Eureka Jr Sr High