COLE CAPITANO
St. Augustine,USA
Summary
Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
Work History
Kitchen Boy
Zeta Tau Alpha Sorority
08.2024 - Current
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Plated and presented food following chef requirements.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Followed food safety practices and sanitation guidelines.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Lifted and carried heavy materials.
- Assisted in setting up and breaking down kitchen stations.
Pool Attendant
Nocatee Splash Waterpark
04.2024 - 08.2024
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Checked side duty list for opening and closing procedures.
- Monitored access to entry and exit points to avoid congregating.
- Moved umbrellas and lounge chairs at request of guests.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Scanned main areas to monitor for any safety risks.
- Assisted in organizing and implementing recreational activities and programs.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
BARBACK
Beaches at Vilano
05.2022 - 08.2022
- Collected, washed, and restocked glass and barware for repeated use.
- Assisted in setting up and stocking bars for events and functions.
- Rotated and restocked produce, beer and wine in coolers and liquor rooms.
- Monitored bar area for intoxicated guests and enforced responsible drinking policies.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Replaced empty kegs and soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Restocked ice, condiments, and snacks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Greeted customers and provided friendly, knowledgeable service.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
TEAM MEMBER
Your Pie
05.2021 - 05.2022
- Communicated effectively with customers, supervisors, and team members.
- Assisted new employees during training sessions.
- Performed opening and closing duties, including store cleaning and restocking.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Undergraduate studies
FLORIDA STATE UNIVERSITY
St.Augustine, FL05-2027
HIGH SCHOOL DIPLOMA -
Allen D. Nease High School
Ponte Vedra, FL05-2023
Timeline
Kitchen Boy
Zeta Tau Alpha Sorority
08.2024 - Current
Pool Attendant
Nocatee Splash Waterpark
04.2024 - 08.2024
BARBACK
Beaches at Vilano
05.2022 - 08.2022
TEAM MEMBER
Your Pie
05.2021 - 05.2022
Undergraduate studies
FLORIDA STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
Allen D. Nease High School
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