Cole Carroll

Tear out existing material, prep surfaces, install new material to customers needs.

• Cut and trimmed flooring to fit around obstacles and within tight spaces.
• Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
• Enhanced customer satisfaction by providing professional and timely flooring installation services.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Managed a team of sales associates, providing guidance and support to improve overall performance.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.

• Developed strong relationships with customers, resulting in repeat business and referrals.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.