Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cole Castro

Temecula,CA

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. As well as enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I maintain focus and a positive attitude in stressful situations in high-volume environments. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.

Overview

11
11
years of professional experience

Work History

Technician

Staples
01.2013 - 12.2016
  • Maintained office PCs, networks and mobile devices
  • Monitored systems in operation and quickly troubleshot errors
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Performed troubleshooting to correct computer hardware and software malfunctions
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
  • Recovered critical information from data back ups to restore functionality.
  • Tested systems, noting issues and completing preventive maintenance
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained

Server

Cheesecake Factory
11.2019 - Current
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Resolved customer complaints promptly and professionally to maintain positive reputation
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server Supervisor

Be Good
08.2022 - 03.2023
  • Trained servers on order management, food service quality and how to build rapport with guests
  • Enforced compliance with food safety and sanitation standards throughout restaurant
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts
  • Led team of servers to consistently meet customer service and sales targets.

Bartender

Wilson Creek Winery
02.2017 - 08.2021
  • Served high customer volumes during special events, nights, and weekends
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Kept bar presentable and well-stocked to meet customer needs
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
  • Explained daily specials and beverage promotions to exceed daily sales goals
  • Assisted with inventorying beverage stock and bar supplies.

Education

High School Diploma -

Great Oak High School
Temecula, CA

No Degree - Computer Science

Palomar College
San Marcos, CA

Skills

  • Technical Support and Assistance
  • Friendly and Patient
  • Computer Hardware Knowledge
  • Collaborative Team Player
  • Equipment Maintenance
  • Desktop Technical Support
  • Hardware upgrades
  • Backup and data recovery
  • Software diagnosis

Timeline

Server Supervisor

Be Good
08.2022 - 03.2023

Server

Cheesecake Factory
11.2019 - Current

Bartender

Wilson Creek Winery
02.2017 - 08.2021

Technician

Staples
01.2013 - 12.2016

High School Diploma -

Great Oak High School

No Degree - Computer Science

Palomar College

Similar Profiles

CREATE PROFILE
Cole Castro