Cole Costello
Fort Worth
Summary
Dynamic and results-driven professional with extensive experience at Summit Stores, excelling in customer service and cash register operation. Proven ability to enhance customer satisfaction through active listening and efficient sales transactions. Skilled in food safety compliance and employee training, consistently delivering high-quality service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Cashier
Summit Stores
White River Junction
04.2024 - 04.2025
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash and credit card.
- Processed sales transactions to prevent long customer wait times.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Welcomed customers, offering assistance to help find store items.
Deli Associate
Summit Stores
White River Junction
04.2024 - 04.2025
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Used mental math and available tools to total materials needed, costs and payments due.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Maintained cleanliness of deli area, including tables and counters.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
Sandwich Artist
Jersey Mike's Subs
West Lebanon
01.2024 - 04.2024
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Monitored temperature of freezers and coolers throughout shift.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Answered guest questions, delivering most accurate and updated information available.
- Organized food preparation stations and regularly replenished supplies.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Tailored orders to address customer allergies and gluten concerns.
Food Service Associate
Subway
New London
12.2021 - 01.2024
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Collaborated with team to deliver timely service of items.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored inventory to keep adequate stock of food items and supplies.
- Acquired new skills to support team and further accommodate customer needs.
- Made meals in accordance with company standards and requirements.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Operated cash register to process payments from customers.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Trained new hires on proper sanitation protocols and safe handling of kitchen tools.
- Stocked shelves with inventory items according to company guidelines.
- Kept track of all supplies on hand for daily operations.
- Filled and served various beverages for customers.
- Organized storage areas for food products in accordance with safety regulations.
- Placed orders with vendors when necessary to restock inventory levels.
- Packaged and bagged cooked food and prepared items.
- Maintained accurate records of transactions made at the register throughout the day.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Education
Some College (No Degree) - Crime and Legal Studies
Colby-Sawyer College
541 Main St, New London, NH 03257High School Diploma -
Haltom High School
5501 Haltom Rd, Haltom City, TX 7613705-2019
Skills
- Cash register operation
- Customer service
- Sales transactions
- Active listening
- Point of sale systems
- Inventory management
- Food safety compliance
- Employee training
Timeline
Cashier
Summit Stores
04.2024 - 04.2025
Deli Associate
Summit Stores
04.2024 - 04.2025
Sandwich Artist
Jersey Mike's Subs
01.2024 - 04.2024
Food Service Associate
Subway
12.2021 - 01.2024
Some College (No Degree) - Crime and Legal Studies
Colby-Sawyer College
High School Diploma -
Haltom High School
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