Cole De Leon

• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
• Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
• Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
• Dispatching ride Vehicles, load and unload guests safely and efficiently.
• Procide direction to evacuate guests on attractions.
• Listen to guest concers and solve problems quickly.
• Accommodate guests with special needs.
• Immediately communicate any equipment issues to the lead cast memeber,

• Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
• Conducted beginning of shift Cast Member meetings to set expectations.
• Focused on guest safety during shift to insure all exits and walkways remain clear of obstructions.
• Maintained safe reserved viewing areas for Guests.
• Made operational decisions regarding traffic flow to insure parade and show routes are clear.
• communicate with out sections and section leaders to insure they are not in need of assistance or help in their section.
• Address and handle guest concerns that may need to be handled or de-escalated.
• Provide assistance in guest emergency situation.
• Insure guests are having an exceptional experience with all cast members.

Similar duties to my position as a Main Street Guest Show Operations Lead.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Conducted meetings with cast members at the beginning of shifts with the Lead of the section to review expectations.
• Trained a group of up to 10 to 20 cast members a day
• Created power points regarding cast focus and improvement.
• Utilized Teams and Excel to create and track work orders and end of shift reports.

• As a Resort Transportation and Parking Cast Members I am responsible for welcoming & greeting Disneyland Guests as they arrive at the Resort
• I Determine and process the appropriate parking charge using a computer-based point of sale program, utilize basic computer skills and mathematical skills for providing Guests with change and to maintaining a balanced cash drawer
• I also assist Guests with loading/unloading of strollers, wheelchairs and other personal items providing an excellent Guest experience with every interaction
• I also assist our Guests with Resort and Park information and visually ensures that Guests/Cast are following safety guidelines
• Part of my position is also to Interact constantly with Guests, answering questions, providing directions, providing event information, and other services to help create a positive experience for our Guests
• As a cast member I am also a point of contact for any Guest emergencies as well as a point of contact for lost children.

• While at Target I worked as a member of the Logistics Team
• My duties and responsibilities were to deliver an exceptional guest experience by engaging the guest and prioritizing the guest's needs over task
• Backstock items in and pull items from the backroom accurately while preventing product damage to control expenses
• Pick items for guest orders meeting service levels
• Maintain backroom organization and location accuracy and follow equipment guidelines
• During my employment I was one of the few team members who was trained to utilize both the forklift and scissor lift to assist in the unloading and movement of heavy freight.