COLE EISCHENS
Willmar,USA
Summary
Experienced in providing customer support in a reception/scheduling environment An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Sound understanding of principles and procedures for providing customer services Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Superior conflict resolution skills. Outstanding knowledge of organizational structure, policies, and procedures Proficient in Excel, and Microsoft Office. Quickly and readily learns and understands new computer programs and systems Courteous, calm, and assertive Familiarity with customer needs assessment and evaluation of customer satisfaction Excellent interpersonal and supervisory skills Outstanding oral and written communications skills Strong planning, organizational and time management skills Leading large groups to archive new ideas and ways of thinking. Working collaboratively with a large number of people to achieve an overall difficult goal.
Overview
6
6
years of professional experience
Work History
Administrative Assistant/Board Coordinator
Woodland Centers
09.2023 - Current
- Answered and managed a multi-line phone system, routing calls, delivering messages to staff, and greeting visitors in a professional and welcoming manner.
- Managed filing systems, entered data, and completed essential clerical tasks to support daily administrative operations.
- Established and maintained administrative procedures to track staff tasks and support efficient workflow.
- Assisted with project planning by tracking deadlines, monitoring progress, and ensuring deliverables were completed on schedule.
- Prioritized and managed multiple responsibilities in a fast-paced environment while maintaining strong attention to detail.
- Served as the first point of contact for staff, clients, and external partners, delivering clear, courteous, and professional communication.
- Responded to inquiries and resolved issues promptly, fostering positive working relationships across departments.
- Acted as the primary liaison with county officials and outside vendors, coordinating meetings, managing paperwork, and providing project updates.
Anderson Larson Law Office
11.2020 - 11.2022
- Directly interacting and contacting clients.
- Handling client sensitive personal information safely and securely.
- Handling client in person and telephone conference scheduling.
- Drafting legal documents for Attorney review.
- EFiling documents into existing cases.
- Archiving emails, voicemails, paper, and digital documents.
Assembly
Uncommon USA
09.2020 - 11.2020
- Assemble and build quality product in an efficient manner.
- Working independently and closely in a small group to organize and fulfill orders.
- Perform other duties as assigned.
- Maintain a safe and clean work environment.
- Effectively communicate and problem solve to resolve inner work issues or complications.
Front Desk
Grand Stay/Glacial Ridge
06.2019 - 09.2019
- Created a variety of arrangements including corsages, vases, baskets, and custom containers.
- Handled calls, collected personal information, and managed stays.
- Communicated with hotel staff to ensure patron's needs were met.
- Worked closely with the manager of the hotel to address any objectives.
Education
Bachelor of Science - Political Science, Philosophy
Concordia College
Moorhead, MN05.2020
High School - undefined
Willmar High School
Willmar05.2016
Skills
- Computer Skills
- Microsoft Excel
- Microsoft Word
- Group and Leadership
- Planning
- Organization
- Time Management
- Memo preparation
- Mail handling
- Research
EXTRA- CURRICULAR ACTIVITIES
Choir Member
Concordia College, Moorhead | September 2016 – May 2020
- Participated in rehearsals, performances, and campus events as part of a collegiate vocal ensemble.
- Collaborated with fellow choir members to support musical excellence and contribute to campus culture.
Vice President, Philosophy Club
Concordia College, Moorhead | June 2020
- Assisted in organizing discussions, meetings, and student-led events focused on philosophical topics.
- Supported club leadership in promoting student engagement and fostering an inclusive environment for academic exploration.
Timeline
Administrative Assistant/Board Coordinator
Woodland Centers
09.2023 - Current
Anderson Larson Law Office
11.2020 - 11.2022
Assembly
Uncommon USA
09.2020 - 11.2020
Front Desk
Grand Stay/Glacial Ridge
06.2019 - 09.2019
High School - undefined
Willmar High School
Bachelor of Science - Political Science, Philosophy
Concordia College
COURSES
- Constitutional Law, Concordia College
- Public Policy, Concordia College