Cole Franzen
Montrose,CO
Summary
Dynamic leader with a proven track record at Rexel, adept in driving operational excellence and fostering strong customer relationships. Specializes in business development and process improvement, achieving significant enhancements in team performance and customer satisfaction. Excels in staff optimization and relationship management, leveraging both to boost branch profitability and efficiency.
Overview
11
11
years of professional experience
Work History
Branch Manager
Rexel
Montrose, CO
11.2023 - Current
- Oversee construction of new Rexel Branch
- Establish Customer Base
- Hire Sales Staff/Warehouse Staff
- Acquire Warehouse Assets/Delivery Vehicles
- Create Inventory profile
- Provide marketing strategy for new sales territory
- Generate revenue to offset construction costs (completed in 2024)
Branch Manager
Rexel
Glenwood Springs, CO
11.2022 - 11.2023
- Oversee the acquisition of Valley Electric in Glenwood Springs.
- Re: Profile Staff and Inventory.
- Adjust operational services to align with Rexel's strategy.
- Oversee the remodeling of Rexel.
- Build customer relationships.
- See the bullet points below under Eagle Branch Manager.
Branch Manager
Rexel
Eagle, CO
12.2019 - 11.2022
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Identified opportunities for process improvement initiatives within the branch.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
- Developed strategies to increase customer satisfaction and loyalty.
- Designed sales and service strategies to improve revenue and retention.
- Supported outside sales force in servicing and obtaining new business.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Operations Specialist /Assistant Branch Manager, Operations
Gexpro
Kent, WA
05.2016 - 12.2019
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Assisted with the development of project plans for new initiatives or process improvements.
- Ensured compliance with regulatory requirements and industry standards.
- Developed reports detailing operational performance, trends, costs, productivity.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
Warehouse Supervisor
Rexel
Naperville, IL
09.2013 - 05.2016
- Ensured appropriate staffing levels to meet production demands.
- Provided leadership to motivate staff members to achieve performance goals.
- Supervised loading and unloading of materials from incoming trucks.
- Developed and implemented safety policies and procedures for the warehouse team.
- Created strategies for improving operational efficiencies in the warehouse.
- Enforced company policies related to employee conduct in the workplace.
- Identified process improvement opportunities within the warehouse environment.
- Resolved customer inquiries regarding order status or delivery issues promptly.
Education
Network of Emerging Rexel Talent - Management
NEXT PROGRAM
Rexel 09-2019
High School Diploma -
Riverside-Brookfield High School
Riverside, IL06-2006
Skills
- Excels in team leadership
- Staffing optimization
- Sales professional
- Relationship building and management
- Business development expertise
- People-oriented
- Interviewing and hiring
- Relationship management
- Customer relationships
- Process improvement
Affiliations
- Father of Four
- Enjoys the Outdoors
- Chicago Sports Enthusiast
Timeline
Branch Manager
Rexel
11.2023 - Current
Branch Manager
Rexel
11.2022 - 11.2023
Branch Manager
Rexel
12.2019 - 11.2022
Operations Specialist /Assistant Branch Manager, Operations
Gexpro
05.2016 - 12.2019
Warehouse Supervisor
Rexel
09.2013 - 05.2016
Network of Emerging Rexel Talent - Management
NEXT PROGRAM
High School Diploma -
Riverside-Brookfield High School
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