Cole Gardner
Fort Myers,United States
Summary
General Manager with over 22 years of extensive expertise in directing domestic and international logistics, fostering supplier relationships, and enhancing operational efficiency. Demonstrates strategic acumen through successful private equity sale contributions, coupled with a strong focus on customer satisfaction and team leadership. Committed to leveraging skills in operational management and relationship building to drive company success and growth.
Overview
22
22
years of professional experience
Work History
General Manager
SBS America LLC
Fort Myers, FL, United States
07.2013 - Current
- Oversee logistics to improve efficiency and reduce costs, enhancing operational effectiveness
- Build strong supplier relationships for seamless operations and service delivery
- Provide tailored client services to increase satisfaction and foster long-term loyalty
- Played a key role in a private equity sale, showcasing strategic insight and business acumen
- Cultivate robust partnerships with freight forwarders, streamlining global supply chain operations
- Champion cross-functional teamwork to drive company-wide initiatives and growth strategies
Virtual Call Center Supervisor
Cloud10 Corporation
Denver, CO, United States
11.2009 - 06.2013
- Led customer support for Comcast/Xfinity, resolving issues efficiently, enhancing satisfaction
- Managed call center operations, improving response times and customer experience
- Trained team in problem-solving techniques, fostering a collaborative environment
- Analyzed customer feedback, implementing changes that boosted service quality
- Streamlined communication processes, achieving measurable improvements in resolution rates
Assistant Store Manager
The Home Depot
Littleton, CO, United States
02.2003 - 03.2009
- Managed backend operations, improving inventory accuracy and efficiency
- Led teams in receiving, ordering, and stocking, ensuring inventory success
- Oversaw departments, fostering teamwork and operational smoothness
- Managed P&L responsibilities for diverse departments
- Implemented data-driven strategies to optimise inventory management and operational efficiency
- Coordinated cross-functional teams across receiving, stocking, and sales departments
- Fostered a cohesive work environment to enhance overall store performance
Education
BBA -
Metro State University of Denver
Denver, CO05.2004
Skills
- International Logistics
- Domestic Logistics
- Relationship Management
- Call Center Management
- Inventory Management
- Forklift Operation
- Team Leadership
- Operational Management
Additionalinformation - Volunteerexperience
- Coach, Lehigh Acres Little League, 01/01/15, 07/31/20, Lehigh Acres, FL, Coached and Managed Several Softball Teams
- Playground Builder, The Home Depot, 06/01/05, 06/30/07, Littleton, CO, Worked with Home Depot Teams to Build Playgrounds for Local Neighborhoods
Hobbies and Interests
- Family
- Sports
- Sense of Accomplishment
Timeline
General Manager
SBS America LLC
07.2013 - Current
Virtual Call Center Supervisor
Cloud10 Corporation
11.2009 - 06.2013
Assistant Store Manager
The Home Depot
02.2003 - 03.2009
BBA -
Metro State University of Denver