Cole Grantham
Glendale,AZ
Summary
Accomplished Graphic Designer offering 10+ years of field experience in logo design, print & digital marketing materials and website design. Demonstrated success at providing complete business services to small business and corporate clients. Fluent in multiple designing programs. Clear communicator and collaborative team player with an eye for detail and skill in customer relations and management.
Overview
15
15
years of professional experience
Work History
Freelance Graphic Designer
Grantham Creative
Phoenix, AZ
01.2008 - Current
- Created digital image files for use in digital and traditional printing methods.
- Developed print materials such as brochures, banners and signs.
- Contributed design ideas in early planning stages with customers and project managers.
- Met with customers to present mockups and collect information for adjustments.
- Put together videos for social media, advertising and informational purposes.
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
- Designed website layouts, templates and unique branded looks.
- Developed creative design for print materials, brochures, banners and signs.
Assistant General Manager
Castles N Coasters
Phoenix AZ
03.2022 - 03.2023
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Motivated, trained, and disciplined staff of 150-200 employees to maximize performance.
- Initiated new business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
HR Manager
Castles N Coasters
Phoenix, AZ
07.2020 - 03.2022
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Organized and led staff orientation programs and training to promote collaboration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Maintained payroll and benefits for 150-200 employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Used technologically relevant digital systems to manage payroll and benefits programs.
Park Manager
Castles N Coasters
Phoenix, AZ
01.2019 - 07.2020
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Trained and supervised staff of 70 employees to consistently meet performance goals and customer service standards.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Identified issues, analyzed information and provided solutions to problems.
Social Director
Weidner Property Management
Phoenix, AZ
01.2015 - 12.2018
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Coordinated with other entertainment venues to create joint promotional events for 100s of residences and their guests.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Monitored budget and expenditures, keeping facility within budget.
- Skilled at working independently and collaboratively in team environment.
Education
Bachelor of Arts - Design And Visual Communications
Collin College
Tempe, AZ03.2008
Associate of Arts - Design And Visual Communications
Collins College
Tempe, AZ07.2003
Skills
- Graphic Arts
- Skilled in Adobe Creative Suite
- Proficient in Microsoft Office
- Customer Relationship Management
- Business Development Understanding
- Training and Development
- Payroll Administration and Timekeeping
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Procedural Optimization
- Team Leadership Expertise
- Sales Techniques
- Closing Tactics and Contract Negotiations
- Budgeting and Cost Control
- POS Inventory System Operation
- Google Drive / Dropbox
Languages
Spanish
Full Professional
Timeline
Assistant General Manager
Castles N Coasters
03.2022 - 03.2023
HR Manager
Castles N Coasters
07.2020 - 03.2022
Park Manager
Castles N Coasters
01.2019 - 07.2020
Social Director
Weidner Property Management
01.2015 - 12.2018
Freelance Graphic Designer
Grantham Creative
01.2008 - Current
Bachelor of Arts - Design And Visual Communications
Collin College
Associate of Arts - Design And Visual Communications
Collins College