Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cole Griffin

Black Creek,WI

Summary

I started at Walker Forge with little knowledge of the Facility Maintenance department I was entering. After working with them for almost two years, I have expanded my mechanical knowledge, wall repair, and door repair. I have continued to manage my time better and completing projects in a timely manner. Further learning what quality of work means to a large company, understanding how important the first impression is for a potential customer.


Entering waitstaff was quite a different experience than I was expecting. I felt that I did quite well in that work field. I built multiple relationships with returning customers; I enhanced my customer service skills. Continuing to process multiple forms of payments. Kept a clean work and dining environment to keep in line with regulations and customer satisfaction. Handling customer complaints well and keeping operations as smooth as possible during rushes.


Piggly Wiggly was my first job. I adapted to processing payments well and efficiently. Scanning and bagging groceries for customers of all ages, not too heavy for some. Stocking and facing the shelves, keeping the dates correct and up-to-date. Removing expired items to prevent sale of these items.

Overview

6
6
years of professional experience

Work History

Facility Maintenance Worker

Walker Forge
08.2022 - Current
  • Contributed to smooth operations within the facility by promptly addressing any maintenance requests or concerns from staff members.
  • Partnered with facility management to successfully complete projects within anticipated deadlines.
  • Maintained building cleanliness and appearance through regular cleaning, painting, and minor cosmetic repairs.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Facilitated clear communication with management about ongoing projects and completed tasks ensuring transparency regarding progress toward goals.
  • Optimized workflow by troubleshooting diagnosing problems providing quick efficient solutions minimize disruption occupants.
  • Completed preventative maintenance tasks on schedule to extend the lifespan of equipment and reduce the need for costly repairs.
  • Streamlined repair processes, maintaining an organized inventory of tools and supplies to minimize delays in completing tasks.
  • Operated various machinery safely, following manufacturer guidelines while conducting maintenance work as required.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Contributed professional appearance facilities through landscaping groundskeeping duties including mowing edging trees shrubs.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Responded quickly to emergency situations requiring immediate attention or repair within the facility grounds or buildings.
  • Handled basic plumbing issues including repairing leaks identifying root causes preventing future problems.
  • Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
  • Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
  • Organized and maintained inventory of spare parts and equipment consumables.
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.

Waitstaff Manager

Wega Dairy Barn
07.2019 - 12.2022
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
  • Established a positive work environment, promoting teamwork and open communication among staff members.
  • Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Cashier/Stocker

Piggly Wiggly Supermarket
02.2019 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

New London High School
New London, WI
05.2021

Skills

  • Groundskeeping Expertise
  • Power Tool Operation
  • Willing to Learn
  • Teamwork and Collaboration
  • Problem-Solving
  • Hand and power tool use
  • Time Management
  • Attention to Detail
  • Multitasking
  • Clear Communication

Timeline

Facility Maintenance Worker

Walker Forge
08.2022 - Current

Waitstaff Manager

Wega Dairy Barn
07.2019 - 12.2022

Cashier/Stocker

Piggly Wiggly Supermarket
02.2019 - 07.2019

High School Diploma -

New London High School
Cole Griffin