Cole Gulickson
Winlock
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
Work History
Service Advisor
Loves Travel Stops
06.2020 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Recommended, selected and helped locate and obtain out-of-stock parts based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Ensured accurate billing.
- Making sure the drivers get back on the road quickly.
- Helping with the flow of the shop regarding jobs in bay.
- Auditing and ensuring inventory count accuracy.
- Writing up all trucks and trailers coming into the bay.
- Receiving payment and closing out work orders in a timely fashion.
- Experience using high pressure, high temp pressure washer.
- Mechanical experience – Air Systems, Electrical Systems, Cooling Systems, Suspension Systems, Braking Systems, Exhaust Systems, Wheel End Assemblies, and AC.
- Tire experience – Repairs using patch and plug, Balancing using centramatics, counteracts, and classic weights. Manual tire replacements.
- Oil changes on heavy duty engines. CAT, Detroit, Cummins, PACCAR
Retail Associate
Halloween City
09.2019 - 11.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
CAP 2 Associate
Walmart
07.2018 - 11.2018
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
Hot Shotter - Driver
Vern's Delivery Service
03.2018 - 10.2018
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Support Staff
Another Option
09.2015 - 05.2017
- Attended training sessions to stay updated on procedures and services.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
Auditor
RGIS Inventory Services
04.2015 - 09.2015
- Performed data entry and completed proper paperwork.
- Counted quickly and accurately entire stores worth of inventory.
- Assisted with the planogram for counting to be done.
- BIN maintenance.
Education
No Degree - Carpentry
Tongue Point Job Corps
Astoria, OR01-2015
GED -
Lower Columbia College
Longview, WA09-2011
Skills
- Vehicle assessment
- Bill preparation
- Team collaboration
- Data entry
- Preventive maintenance coordination
- Customer service
- Cost estimation
- Maintenance reporting
- Service scheduling
- Documentation and reporting
- Mechanical aptitude
- Computer skills
- Service recommendations
- Service order flow
Timeline
Service Advisor
Loves Travel Stops
06.2020 - Current
Retail Associate
Halloween City
09.2019 - 11.2019
CAP 2 Associate
Walmart
07.2018 - 11.2018
Hot Shotter - Driver
Vern's Delivery Service
03.2018 - 10.2018
Support Staff
Another Option
09.2015 - 05.2017
Auditor
RGIS Inventory Services
04.2015 - 09.2015
No Degree - Carpentry
Tongue Point Job Corps
GED -
Lower Columbia College
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