Cole Havins
Spanish Fork,UT
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
8
8
years of professional experience
Work History
Restaurant Worker
Cafe Galleria
Midway, UT
01.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Play-by-Play Announcer
Murrieta Mesa High School
Murrieta, CA
08.2019 - 03.2020
- Called plays in a timely manner while also providing color commentary on the action as it unfolded during games.
- Prepared pregame, halftime and postgame reports regarding team standings, player profiles and other relevant topics.
- Collaborated with producers and directors to ensure that all aspects of the broadcast were properly executed.
- Maintained detailed notes on players, teams and strategies while watching games from the press box or remote locations.
- Researched upcoming opponents so that their strengths and weaknesses could be discussed in broadcasts.
- Worked closely with technical staff members to ensure that all audio equipment was functioning properly before each game.
Volunteer
Murrieta Youth Center
Murrieta, CA
01.2017 - 06.2019
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Facilitated group activities such as bingo, arts and crafts, and game tournaments
Education
High School Diploma -
Murrieta Mesa High School
Murrieta, CA06-2020
Some College (No Degree) -
Salt Lake Community College
Salt Lake City, UTSome College (No Degree) - General Studies
Utah Valley University
Orem, UTSkills
- Outstanding communication skills
- Quality Assurance
- Hospitality
- Telephone Etiquette
- Staff Training and Development
- Guest experiences
Accomplishments
- Cafe Galleria Employee of the Month, July 2023
- Named Lead Trainer in July 2024
- Built quality relationships with customers and colleagues, and helped to elevate the work enviroment.
- Successfully trained numerous servers and helped others become better workers.
Timeline
Restaurant Worker
Cafe Galleria
01.2022 - Current
Play-by-Play Announcer
Murrieta Mesa High School
08.2019 - 03.2020
Volunteer
Murrieta Youth Center
01.2017 - 06.2019
High School Diploma -
Murrieta Mesa High School
Some College (No Degree) -
Salt Lake Community College
Some College (No Degree) - General Studies
Utah Valley University
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