Cole Heslar
Florence,WI
Summary
Highly motivated individual with experience in business IT solutions project management, operations and customer service. Experience in deploying innovative solutions to complex challenges and driving successful implementations in a variety of IT projects. Skilled in data analysis, project management and process improvement. Committed to helping organizations achieve goals through streamlined processes and effective strategies.
Overview
3
3
years of professional experience
Work History
Associate Consultant, Technology
Insight Enterprises, Inc.
07.2022 - 05.2023
- Coordinated team members to ensure tasks were completed on time and within budget
- Drafted presentations outlining progress updates for senior management team members
- Monitored KPIs and provided regular updates to senior management
- Assisted in developing processes for analyzing customer data and creating meaningful insights
- Utilized strong communication skills when interacting with clients or colleagues both verbally and written
- Created detailed reports that enabled clients to make informed decisions regarding their business operations.
Delivery Operations Intern
Insight Enterprises, Inc.
06.2021 - 08.2021
- Reorganized toolkit software packages to ensure implementation teams had access to current offerings
- Assisted with creating training documents for new hires regarding operational procedures
- Participated in meetings and discussions with senior managers to review operational improvements.
Golf Staff Member
Pine Grove Country Club
06.2023 - 02.2024
- Developed strong relationships with members and guests alike, fostering a welcoming environment at the club.
- Collaborated with team members to plan and execute daily tasks efficiently, ensuring excellent course conditions at all times.
- Increased membership sales by promoting club benefits through engaging marketing initiatives.
- Contributed to increased revenues through upselling merchandise in the pro shop and encouraging participation in club events.
- Improved customer satisfaction by providing exceptional service in the pro shop and during special events.
Food Service Associate
Kwik Trip
02.2024 - Current
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained a clean and organized work environment for optimal food prep efficiency.
Education
Bachelor of Science (B.S.) in Management Information Systems -
The University of Arizona
Tucson, AZ05.2022
Skills
- Exceptional Communication
- Project Management
- Managing Data Migrations
- Implementation Consulting
- Information Technology Industry Knowledge
- Budget Determinations
- Data Communications
- Shipping Solutions
Awards
- Cum laude
- Dean's List
References
- Greg Kiesow, Insight Enterprises, Inc., Senior Manager Of Services Manager, (817) 455-3833, greg.kiesow@insight.com
- Michelle Brankin, Insight Enterprises, Inc., Manager Of Services Manager, (602) 361-7057, michelle.brankin@insight.com
Extracurricular Activities
Executive Treasurer, SIgma Alpha Mu Fraternity
Timeline
Food Service Associate
Kwik Trip
02.2024 - Current
Golf Staff Member
Pine Grove Country Club
06.2023 - 02.2024
Associate Consultant, Technology
Insight Enterprises, Inc.
07.2022 - 05.2023
Delivery Operations Intern
Insight Enterprises, Inc.
06.2021 - 08.2021
Bachelor of Science (B.S.) in Management Information Systems -
The University of Arizona
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