Cole Hovde
Summary
Detail-oriented Front Desk Employee with extensive experience in customer service and operations management. Expertise in handling inquiries, processing membership applications, and resolving guest issues to enhance client satisfaction. Committed to maintaining a welcoming environment and efficient front desk operations, contributing to team success through strong organizational skills and effective communication.
Overview
2
2
years of professional experience
Work History
Choice Fitness Front Desk Employee
Choice Fitness
Salisbury
09.2025 - Current
- Welcomed members and guests to fitness center, creating a friendly and inviting atmosphere.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Responded to phone inquiries, delivering accurate information about membership options and services to prospective clients.
- Assisted with scheduling classes and personal training sessions for clients.
- Ensured cleanliness and organization of front desk and lobby, enhancing overall customer experience.
- Processed membership applications and payments using the company's software system.
- Greeted guests at fitness center entrance, ensuring a warm and professional welcome.
Hardware Store Clerk
Amesbury Industrial
Amesbury
03.2024 - 12.2024
- Guided customers in locating hardware products and tools to enhance shopping experience.
- Welcomed customers entering the store to identify their needs and provide tailored assistance.
- Restocked shelves and organized displays to maintain optimal inventory levels and improve product accessibility.
- Monitored inventory levels to ensure adequate stock for customer demands.
- Ensured cleanliness and safety standards were upheld throughout the store.
- Assembled furniture, appliances and other large items according to instructions.
- Performed routine maintenance activities such as cleaning, lubricating and adjusting equipment.
Education
High School Diploma -
Whittier Regional Vocational Technical High School
Haverhill, MA05-2025
Some College (No Degree) - EMT
Northern Essex Community College
Lawrence, MASkills
- Front desk operations
- Customer service
- Phone etiquette
- Cash handling
- Sales assistance
- Stock organization
- Facility maintenance
- Effective communication
Affiliations
- I played football, track in field, and wrestled in highschool.
- I love to workout Its one of my favorite things to do.
- Just starting to get into rock climbing, guitar, and skateboarding
- Go to church on Sundays
Timeline
Choice Fitness Front Desk Employee
Choice Fitness
09.2025 - Current
Hardware Store Clerk
Amesbury Industrial
03.2024 - 12.2024
High School Diploma -
Whittier Regional Vocational Technical High School
Some College (No Degree) - EMT
Northern Essex Community College