Cole Johnson
Sellersburg,IN
Summary
Highly skilled Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player who delivers great customer service. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Eager to further education in the field.
Overview
6
6
years of professional experience
Work History
On-Site Technician
Five Star Technology Solutions
01.2022 - 02.2024
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various locations
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
Clicklist Picker and Carside Pickup
Kroger
11.2021 - 12.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed and maintained strong relationships to deliver exceptional customer service support.
DJ, Student Station Manager, Additional Responsibilities
WNAS 88.1 New Albany High School Radio
07.2018 - 06.2022
- Customized DJ equipment configurations based on individual event requirements and space restrictions.
- Increased audience engagement by incorporating listener feedback and interactive segments in radio shows.
- Enhanced show quality by researching topics and developing creative content for daily broadcasts.
- Conducted insightful interviews with guests, providing valuable information and entertainment to listeners.
- Established a loyal listener base through consistent delivery of informative and entertaining content on air.
Education
Some College (No Degree) - Cyber Security
Ivy Tech Community College of Indiana
Sellersburg, INTechnical Honors Degree - Cyber Security
Prosser Career Education Center
New Albany, IN06.2022
Skills
- Customer service expert
- Help Desk Support
- Troubleshooting Network Issues
- Microsoft and Google suite
- Hardware Repair
- TCP/IP
- Wide-area Networks
- VoIP Installation
- User Support
- User Training
References
- Amy Doyle, Computer Networking Instructor at Prosser Career and Education Center, adoyle@nafcs.k12.in.us, (812) 542-8505 ext.6653
- Brian Sullivan, Station Manager of WNAS 88.1 New Albany, bsullivan@nafcs.org, (812) 981-7621
- Christopher Skirvin, Clicklist manager at Kroger, cmskirvin@live.com, (812) 416-1807
Timeline
On-Site Technician
Five Star Technology Solutions
01.2022 - 02.2024
Clicklist Picker and Carside Pickup
Kroger
11.2021 - 12.2022
DJ, Student Station Manager, Additional Responsibilities
WNAS 88.1 New Albany High School Radio
07.2018 - 06.2022
Some College (No Degree) - Cyber Security
Ivy Tech Community College of Indiana
Technical Honors Degree - Cyber Security
Prosser Career Education Center
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