COLE JORDAN

Greet customers: Assess and identify the customers needs/priorities and assisting them accordingly, such as:

• Direct them to the right department (front desk, service, finance).
• Answer questions about a vehicle they purchased or warranties.
• Answer phone calls and any questions the customer may have. If they are interested in a certain vehicle on the lot, do your best to get the customer to come to the dealership in person.
• Sell them a car.

Expectations while selling a car:

• Find a vehicle that best suits the customer based on what they need vs. what they want.
• Demonstrate the ins and outs of the vehicle and its features. Avoid bringing up any negative aspects of the vehicle.
• Develop a strong relationship with the customer to gain their trust while on the test drive, and build value into the dealership by promoting its great reputation.
• Get the customer inside the dealership, write the deal up, collect any information you may need to complete the deal (license, trade in, money down, license plates), in order to set them up for the close.
• Upsell the customer on reviews, warranties and other things.

Expectations when you arrive at a customers house:

• Introduce yourself, build rapport.
• Determine why the customer called us out to see if they are aware of any problems with their roof before going onto the roof yourself.

Gather information:

• Take pictures of any missing shingles, cracks or holes in roof, streaking, granulation loss etc.
• Climb into attic and take the temperature as well as pictures to expose any flaws in their ventilation system and emphasize how these problems can directly affect the overall roofs health as well as their energy bill.
• Communicate the damage/issues you found to help build urgency. Explain the detrimental effects these issues can have if not taken care of promptly and properly.

Slideshow Presentation/Demonstration:

• Give a one hour slideshow demonstration about the history of the company, it's growth, reviews and why so many people have chose Erie Construction for their new roof.
• Justify why a roof is a good investment.
• Show the different types of styles and colors of roofs that Erie has to offer. Narrow down what kind of style the customer would want to go with.

Product Presentation/Demonstration:

• Present the products the company will use to build their roof.
• Interact with the customers by letting them touch and get familiar with the products used.
• Perform several demonstrations of the company's materials used compared to the industry standard materials.
• Piece together the metal roof to help demonstrate how a roof with metal shingles works compared to a regular asphalt roof.
• Narrow down what kind of color and style roof the customer will want to use.

Close the deal:

• Figure out what the cost of the roof will be.
• Present numbers for both the metal and asphalt shingles.
• Narrow down what roof would best suit them based on their budget.
• Show payment plans to make the process more affordable.
• Work out a deal to make the sale.

Manage over 600+ pharmacies and health food stores:

• Sell them as much product as possible
• Develop a good relationship with the customer to ensure repeat business
• Track which items they have and don't have in order to replenish their stock and get a sale whenever the item becomes available
• Make sure customers are reimbursed if there is any issue with the delivery or quality of the product
• Get back to customers as quickly as possible via email, phone and setting up appointments to make sure they are accounted for

Help accounts sell our product to their customers if the product isn't selling well

• Make sure the customer has the product in the right location of the store and is priced correctly
• Send the store promotional material to help sell the product
• Talk through different deals, selling points and specials a store can use to help them sell the product

Sell to new stores that don't carry our product

• Take control of the conversation by asking questions, actively listen and try to use this information later to help get a sale by the end of the conversation
• Build value into the product to show them how much it can benefit both them and their customers. The goal is to show them that they need the product before talking about price
• Close the deal and sell them as much product as possible. If they are still on the fence, ask more questions, actively listen, and try to close the deal again.

Greet customers: Assess and identify the customers needs/priorities and assisting them accordingly, such as:

• Direct them to the right department (front desk, service, finance).
• Answer questions about a vehicle they purchased or warranties.
• Answer phone calls and any questions the customer may have. If they are interested in a certain vehicle on the lot, do your best to get the customer to come to the dealership in person.
• Sell them a car.

Expectations while selling a car:

• Find a vehicle that best suits the customer based on what they need vs. what they want.
• Demonstrate the ins and outs of the vehicle and its features. Avoid bringing up any negative aspects of the vehicle.
• Develop a strong relationship with the customer to gain their trust while on the test drive, and build value into the dealership by promoting its great reputation.
• Get the customer inside the dealership, write the deal up, collect any information you may need to complete the deal (license, trade in, money down, license plates), in order to set them up for the close.
• Upsell the customer on reviews, warranties and other things.

• Work directly with Econoprint clients and organize logistics including the pick-up and delivery of packages.
• Specific responsibilities include: Gather/organize packages, plan delivery routes; and problem-solving questionable deliveries, missing packages, or delivery problems.
• Engage with customers to ensure 100% satisfaction.
• I also suggested and implemented a new process for tracking and logging clients' deliveries which is now being used company-wide.

• Work with clients to assist in the window/siding/door installation process.
• This includes preparing windows and fabricating frames selected by the customer.
• Make sure the workspace is as clean or cleaner than before.
• Make sure the customer is completely satisfied with the work by the end of the day.

• Work with clients to ensure exact, high-quality sound mixes.
• Ensure client sound requirements are met or surpassed.
• Sell instrumentals and work with various artists to match their sound.
• Help various artists book shows around the city.