Cole Kinneman

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Operated register to process payments and collect cash payment for order totals.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Maintained productive, efficient approach to all tasks.
• Developed strong cooperative relationships with coworkers and managers.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Assisted with inventory counts and stocking of merchandise.
• Assisted customers in selecting merchandise best suited to needs.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
• Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
• Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
• Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
• Reduced wait times for customers by implementing more efficient checkout process.
• Fostered positive work environment, leading by example and offering support to team members as needed.
• Improved customer satisfaction by quickly helping each person find desired items.
• Was excellent in making pizza and made to order subs

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Explained features and advantages of Type products or services to promote sales.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Negotiated prices, terms of sales and service agreements.
• Presented professional image consistent with company's brand values.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Maintained current knowledge of evolving changes in marketplace.
• Stayed current on company offerings and industry trends.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Had to memorize and sort boxes by zip codes.

Loaded over 300 boxes per hour.

Became pickoff/lead sorter on the belt I was on.

Worked in heated conditions.