Summary
Overview
Work History
Education
Skills
Timeline
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Cole Laird

Corinth,TX

Summary

Passionate professional motivated to positively impact individuals with knowledgeable and caring policy support. Never shies away from assignments and always goes beyond requirements to make lasting difference. Offers excellent multitasking and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Guest Service Advocate

Target
08.2021 - Current
  • Performed sales, returns, and exchanges
  • Delivered items via drive up
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
  • Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
  • Assisted in the development of policies and guidelines aimed at standardizing service levels across the organization.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Project Manager

Technology Resource Center Of America
05.2019 - 03.2020
  • Interviewed and hired technicians all over the country to complete installations in stores
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

Team Member

Veracity Research Company
04.2018 - 05.2019
  • Edited and resubmitted investigator reports to insurance companies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Education

North Central Texas College
Corinth, TX

Skills

  • Training Delivery
  • Adaptability
  • Risk Mitigation
  • Resource Management
  • Problem-solving
  • Ethical decision-making
  • Multitasking
  • Critical thinking

Timeline

Guest Service Advocate

Target
08.2021 - Current

Project Manager

Technology Resource Center Of America
05.2019 - 03.2020

Team Member

Veracity Research Company
04.2018 - 05.2019

North Central Texas College

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Cole Laird