Nicole Dickson
West Jordan,UT
Summary
With a proven track record at Premier Security, I excel in team leadership and critical thinking, enhancing safety and customer service. Skilled in staff management and problem resolution, I've significantly improved operational efficiency and security measures, demonstrating exceptional ability to meet employer needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Supervisor
Premier Security
08.2021 - Current
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised team of ( # Varies ) security personnel during shift.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Removed unauthorized persons from facility grounds.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Completed shift handover reports and debriefed next shift upon arrival.
- Trained security workers on site-specified procedures.
- Ran SOC and Dispatch
Customer Service Representative
Sportsman's Warehouse
10.2019 - 06.2020
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
Security Officer
Battle Tested Security LLC
09.2019 - 03.2020
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked with diverse types of weather and ground conditions.
- Traveling position
- Managed stressful situations with composure while maintaining professionalism under intense pressure.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
Operations Specialist
Varo Money
12.2018 - 08.2019
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Collected, arranged, and input information into database system.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Approved/Disqualified bank applications
- Verified Mobile check deposits
- Filed disputes
- Delivered prompt service to prioritize customer needs.
Credit Analyst/ Collections Agent/Call Center Customer Service Representative
The HELPcard
02.2018 - 11.2018
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Participated in loan committee meetings to provide input on lending processes.
- Assessed credit risk and analyzed financial statements.
- Made decisions and recommendations about extending lines of credit.
- Gathered loan documentation for underwriting.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Warehouse Lead
RepairAll
06.2017 - 12.2017
- Oversaw daily operations and shipping and handling processes.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Received new stock and input values into computer system.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
Education
High School Diploma -
West Jordan High School
West Jordan, UT01-2014
Skills
- Team Leadership
- Staff Management
- Security personnel training
- Safety and security procedures
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
Certification
- Taser X26, X2, and TASER 7 Certifications – Axon.
- Licensed Security Guard DOPL 2019
Timeline
Security Supervisor
Premier Security
08.2021 - Current
Customer Service Representative
Sportsman's Warehouse
10.2019 - 06.2020
Security Officer
Battle Tested Security LLC
09.2019 - 03.2020
Operations Specialist
Varo Money
12.2018 - 08.2019
Credit Analyst/ Collections Agent/Call Center Customer Service Representative
The HELPcard
02.2018 - 11.2018
Warehouse Lead
RepairAll
06.2017 - 12.2017
- Taser X26, X2, and TASER 7 Certifications – Axon.
- Licensed Security Guard DOPL 2019
High School Diploma -
West Jordan High School
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