Cole Macklem
Owasso
Summary
Dynamic technician with proven expertise at Matlock Security Services, skilled in troubleshooting and problem-solving. Adept at coordinating projects and ensuring compliance with industry standards. Known for exceptional communication and customer service skills, consistently going the extra mile to deliver quality results and enhance client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technician
Matlock Security Services
Tulsa
01.2023 - Current
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Completed scheduled appointments on time to drive quality service.
- Installed fire alarm systems according to codes found in NFPA 72
Lead Technician
DCI Communications
Tulsa
01.2020 - 01.2023
- Estimated cost of labor and materials for projects and communicated value to clients.
- Ensured that all systems were compliant with industry standards and regulations.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Communicated with distributors to acquire necessary equipment for projects.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
Technician
Lighthouse Integrated Systems
Tulsa
08.2018 - 10.2019
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Followed safety practices to safeguard against injury and damage to property.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Sales Associate
Finish Line
Fayetteville
08.2017 - 08.2018
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized stockroom shelves according to size, color or style.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Computed purchases and received and processed cash or credit payment.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Prepared merchandise for purchase or rental.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Greeted customers to determine wants or needs.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
High School Diploma -
Farmington High School
Farmington, AR05-2016
Skills
- Toubleshooting/Problem solving
- Working within a team
- Driven
- Motivated
- People skills
- Strong communication skills
- Extra mile customer service skills
Certification
- Licensed Fire Alarm and Burglary Alarm Technician in the state of Oklahoma
References
References available upon request.
Timeline
Technician
Matlock Security Services
01.2023 - Current
Lead Technician
DCI Communications
01.2020 - 01.2023
Technician
Lighthouse Integrated Systems
08.2018 - 10.2019
Sales Associate
Finish Line
08.2017 - 08.2018
High School Diploma -
Farmington High School