Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cole MARIO

Briarcliff Manor

Summary

Skilled in conflict resolution, crisis management, and event planning. Strong focus on team collaboration and achieving results. Reliable and adaptable, with natural ability to connect with and support diverse groups of residents.

Overview

4
4
years of professional experience

Work History

Resident Assistant at SUNY Polytechnic Institute

Lisa Train
08.2025 - Current
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

Cashier and Packer

UPS
09.2021 - 05.2025
  • Maintained high customer satisfaction levels by going extra mile to personalize service.
  • Accepted checks, debit and credit cards, and gift certificates in line with company policy.
  • Processed cash register transactions on POS and provided correct change.
  • Learned special prices and promotions and encouraged customers to participate in offers.
  • Received feedback and complaints while demonstrating exceptional customer service.
  • Maintained knowledge of current products and proper pricing.
  • Greeted customers with prompt and friendly service.

Education

Bachelor of Science - Environmental Biology

SUNY Polytechnic Institute
Utica, NY

Skills

  • Sorting Data
  • Retail operations
  • Cleaning and sanitizing
  • Physical Labor
  • Flexible schedule
  • Taking Inventory

Timeline

Resident Assistant at SUNY Polytechnic Institute

Lisa Train
08.2025 - Current

Cashier and Packer

UPS
09.2021 - 05.2025

Bachelor of Science - Environmental Biology

SUNY Polytechnic Institute

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